Özkum Tesisleri

What Arab guests said

🌍All ArabsSaudisEmiratisKuwaitisQataris

What guests love

Arab guests frequently praise the hotel's prime location directly on the lake, offering beautiful views and access to the promenade.

• The strategic location near the lake and attractions is valued by visitors.
• Guests appreciate the friendly and helpful staff who provide welcoming service.
• Rooms are described as spacious and comfortable, with general cleanliness noted positively.
• The breakfast is considered varied and tasty, offering a satisfying start to the day.
• Families and couples enjoy the pleasant atmosphere and scenic views.

Areas to improve

Some Arab guests encounter issues with unpleasant odors in bathrooms, alongside concerns regarding sound insulation and overall cleanliness standards.

• Unpleasant smells in some bathrooms are noted, impacting guest comfort.
• The general standard of cleanliness is mentioned by some guests as needing improvement.
• Noise from restaurant music at night is a concern for a few visitors.
• The absence of an elevator is noted as a potential difficulty for elderly guests.
• Some reviewers feel the value for money could be better.

What guests love

Saudi guests praise the hotel's prime location overlooking the lake, appreciating the staff's refined service and the comfortable, spacious rooms.

• The direct lakeside location offers beautiful views and access to the promenade.
• Staff members are friendly and helpful, providing attentive service.
• Rooms are spacious and comfortable, offering a relaxing atmosphere.
• Breakfast is carefully prepared and described as delicious and satisfying.

Areas to improve

Some Saudi guests noted unpleasant odors in bathrooms, alongside occasional issues with noise and cleanliness.

• There are occasional unpleasant smells emanating from the bathrooms.
• Some rooms experience disturbing noise, either from outside or internal fans.
• Overall cleanliness was not consistently up to standard.
• Breakfast is very basic with limited variety, sometimes requiring extra orders.

What guests love

Emirati guests appreciate the hotel's convenient location and pleasant views, alongside the staff's good conduct and honesty.

• The hotel's prime location and scenic views.
• Staff's welcoming demeanor and trustworthiness.
• Convenient on-site parking facilities.

Areas to improve

Some visitors noted the lack of an elevator, which could pose a challenge for older guests.

• The hotel lacks an elevator.
• May be inconvenient for elderly travelers.

What guests love

Kuwaiti guests appreciate the hotel's strategic location near various attractions, with convenient access to dining and amenities.

• The location is ideal, close to Sapanca Lake and key tourist spots.
• Rooms are spacious with clean, large bathrooms.
• Staff members are very kind.
• Breakfast offers a good variety and is delicious.

Areas to improve

Some Kuwaiti visitors experienced issues with fluctuating water temperatures during their stay.

• Inconsistent water temperature, alternating between cold and hot.

What guests love

Qatari guests appreciated the accommodation's prime location, enhanced by friendly staff and a good breakfast offering.

• Visitors highlighted the strategic and convenient location.
• Guests praised the welcoming and helpful demeanor of the staff.
• The quality of the provided breakfast was noted positively.

Areas to improve

Some Qatari guests raised concerns regarding value for money, alongside remarks about room odor and bathroom comfort.

• A few visitors felt the value did not align with the facilities provided.
• An unpleasant smell was noted within the room.
• The bathroom facilities were found to be uncomfortable by some.

Amenities

• Toilet paper
• Towels
• Bath or shower
• Slippers
• Private bathroom
• Toilet
• Free toiletries
• Bathrobe

Where it is

Rüstempaşa Mah. Özkum Cd. 54600 Sapanca/Sakarya, 54600 Sapanca, Turkey