Park Dedeman Kastamonu

What Arab guests said

🌍All ArabsSaudisEmiratisKuwaitisQataris

What guests love

Guests frequently praise the hotel's convenient location adjacent to a shopping mall, alongside its noted cleanliness and comfortable accommodations.

• The strategic location next to a shopping center is convenient for guests.
• The cleanliness of the rooms and common areas is a consistently positive aspect.
• Several staff members were noted for their kindness and helpfulness.
• The spa services, particularly massages, received specific commendation.

Areas to improve

Some guests encountered issues with the air conditioning system, alongside remarks concerning customer service and parking availability.

• Recurring problems with the air conditioning, which was sometimes too warm or noisy.
• A few guests mentioned slow service or unhelpful staff responses to issues.
• Limited or disconnected parking facilities caused inconvenience for some visitors.
• Instances of staff being perceived as unfriendly or uncooperative were noted.

What guests love

Saudi guests appreciate the hotel's prime location, adjacent to a modern mall and close to the city center, making it a favored choice for families and couples.

• The strategic location next to the mall offers easy access to shopping, restaurants, and cafes.
• Guests commend the cleanliness of the rooms and the hotel's general facilities.
• Some staff members demonstrated refined manners and notable cooperation with visitors.
• The hotel is described as elegant and providing good comfort.

Areas to improve

Some Saudi visitors encountered challenges with customer service, alongside observations regarding parking availability and difficulties with luggage assistance.

• Certain staff members were unhelpful or appeared greedy for money.
• There are complaints about a shortage of parking spaces in front of the hotel.
• Lack of assistance with luggage or valet parking service was noted.
• Some rooms were perceived as cramped relative to the price paid.

What guests love

Emirati guests generally found their stay at Park Dedeman Kastamonu to be satisfactory, appreciating various aspects of their visit.

• Emirati visitors expressed overall contentment with their experience.
• The service provided was noted as generally good.
• Guests reported a positive overall impression of their accommodation.

Areas to improve

Some Emirati guests noted a decline in service quality compared to previous stays, alongside minor issues with the facilities.

• Guests mentioned that the service was slow at times.
• A perceived decrease in service quality compared to past years was noted.
• A few visitors experienced minor issues with the air conditioning being warm occasionally.

What guests love

Kuwaiti guests appreciate the hotel's convenient location next to a mall with various dining and shopping options, alongside good cleanliness and value for money.

• The location is ideal, adjacent to a mall offering many services and restaurants.
• Rooms are spacious and clean, with comfortable beds.
• Breakfast is varied and tasty.
• Staff are friendly and helpful.

Areas to improve

Some Kuwaiti guests encountered issues with the air conditioning system, which was sometimes too warm, alongside parking limitations and communication challenges in English.

• The air conditioning system was ineffective in some rooms, causing discomfort.
• Parking spaces are limited and small.
• Some staff members have difficulty communicating in English.
• There were delays during check-in.

What guests love

Qatari visitors appreciate the hotel's convenient location near a large mall, along with its general cleanliness and services.

• The hotel offers a very convenient location close to a major shopping center.
• Guests praise the cleanliness and the friendly housekeeping and spa staff.
• The hotel's spa and massage services are recommended for guests.

Areas to improve

Some Qatari visitors encountered minor disturbances during their stay, notably issues related to room air conditioning.

• A few guests reported noise originating from the room's heater.
• A negative experience with the air conditioning system in one room was noted.

Amenities

• Toilet paper
• Towels
• Slippers
• Toilet
• Hairdryer
• Shower
• View
• Outdoor furniture

Where it is

Saraçlar Mahallesi Stadyum Caddesi No 40/C, 37100 Kastamonu, Turkey