Pullman Istanbul Hotel & Convention Center

What Arab guests said

🌍All ArabsSaudisEmiratisKuwaitisQataris

What guests love

Arab guests generally praise the hotel's attentive service and friendly staff, highlighting spacious and comfortable rooms, alongside good facilities.

• Staff are noted for their professionalism and helpfulness, contributing to a comfortable stay.
• Rooms are described as spacious and clean, with some featuring amenities like jacuzzis.
• The hotel's location is considered convenient for shopping and close to major outlets.
• Guests appreciate the recreational facilities, including the pool and gym.

Areas to improve

Some Arab guests noted challenges with the hotel's location away from tourist sites, alongside feedback on breakfast quality and variety, and certain service aspects.

• The hotel's location is frequently mentioned as being distant from main tourist attractions.
• Breakfast received criticism for crowding, limited options, and the quality of some baked goods.
• Some guests experienced issues with room condition or the need for refurbishment, and communication difficulties in Arabic.
• Complaints were raised regarding unjustified payment requests or misleading information from some staff.

What guests love

Saudi guests commend the hotel's warm hospitality and professional staff, who provide a welcoming and attentive service.

• Visitors appreciate the warm welcome and helpfulness of the reception staff.
• The hotel is noted for being clean and quiet, offering a comfortable stay.
• Guests value the staff's efforts in ensuring their comfort and satisfaction.

Areas to improve

Some Saudi guests encountered unexpected additional charges for certain services and faced communication difficulties in Arabic.

• A few visitors reported being charged extra for breakfast items that were expected to be included.
• Some guests experienced challenges communicating with staff who were not fluent in Arabic.
• One guest noted that the bed felt a bit old.

What guests love

Emirati guests found the rooms at Pullman Istanbul Hotel to be spacious and comfortable, appreciating the welcoming and helpful nature of the staff.

• Rooms are noted for being spacious and clean, contributing to a comfortable stay.
• Staff members are frequently praised for their welcoming and cooperative attitude.
• Some rooms offer enhanced amenities like a jacuzzi.
• The booking process was smooth and efficient.

Areas to improve

Some Emirati guests encountered issues with breakfast quality and variety, alongside comments regarding the hotel's location being distant from tourist attractions.

• Guests experienced significant crowding and low quality of baked goods at breakfast.
• Restaurant variety was limited, with dinner options found to be unsatisfactory.
• The hotel's location is noted as being far from main tourist spots.
• Some rooms had technical issues, such as malfunctioning phones or curtains.

What guests love

Kuwaiti guests describe the Pullman Istanbul Hotel & Convention Center as an elegant destination with spacious rooms and a convenient location near major shopping outlets.

• Rooms are spacious and the reception area is attractively designed.
• The hotel's location is ideal for shopping and close to transport.
• The gym and swimming pool offer a very good experience.
• Staff provided prompt responses and helpful service.

Areas to improve

Kuwaiti guests experienced notable delays during check-in and noted the hotel's policy against ordering external food.

• Significant delays of around 40 minutes were encountered during check-in.
• Ordering food from outside the hotel is not permitted.
• The hotel is situated a bit far from main tourist attractions.

What guests love

Qatari guests found the Pullman Istanbul Hotel & Convention Center to be a very convenient and clean hotel, highlighting the attentive service and friendly staff.

• Friendly staff provided attentive service.
• The hotel is very clean and convenient.
• Guests appreciated the good facilities offered.

Areas to improve

While the hotel offers many conveniences, some Qatari visitors noted its distance from major tourist attractions.

• The hotel's distance from tourist attractions.
• Taxis are readily available for transport.

Amenities

• Toilet paper
• Towels
• Bidet
• Bath or shower
• Slippers
• Private bathroom
• Toilet
• Free toiletries

Where it is

Yenibosna Merkez Mahallesi 1 Asena Sok No:15 Bahcelievler, Bahcelievler, 34295 Istanbul, Turkey