Ramada by Wyndham Istanbul Merter

What Arab guests said

🌍All ArabsSaudisEmiratisKuwaitisQatarisBahrainis

What guests love

Arab guests appreciate the hotel's friendly service and convenient location, noting the cleanliness and good size of the rooms.

• Staff members are frequently praised for their welcoming attitude and helpfulness.
• The hotel's location is highlighted as advantageous due to its proximity to shopping and public transport.
• Rooms are described as spacious and clean, contributing to a comfortable stay.
• Some guests noted a significant improvement in service quality over time.

Areas to improve

Some Arab guests encountered issues with air conditioning performance, slow room service, and occasional concerns regarding cleanliness and maintenance.

• Several guests reported that the air conditioning units were not cooling effectively.
• Room service experienced delays, and some housekeeping tasks were not fully completed.
• Concerns were raised about slow elevators and less-than-ideal interactions with some reception staff.
• A few visitors found the pillows uncomfortable or noted poor sound insulation in their rooms.

What guests love

Saudi guests appreciate the hotel's clean and convenient location, noting the staff's welcoming and cooperative nature at reception.

• The rooms and common areas are consistently found to be clean.
• The hotel's location is considered strategic and easily accessible.
• Staff at the reception are frequently described as friendly and helpful.
• Guests found the room sizes to be spacious and comfortable.

Areas to improve

Some Saudi guests encountered issues with air conditioning, slow room service, and noted concerns regarding room cleanliness and readiness delays.

• Several guests reported that the air conditioning units were not functioning effectively.
• Delays in room service and occasional incomplete housekeeping were mentioned.
• The elevators were noted as being slow and insufficient in number.
• There were complaints about rooms not being ready at the scheduled check-in time.

What guests love

Emirati guests appreciate the hotel's convenient location, steps from the tram station providing easy access to Istanbul, and the convenience of a nearby mall.

• The hotel boasts a prime location near the main tram station.
• Easy access to most Istanbul attractions via the tram.
• A large shopping mall is conveniently located right next to the hotel.

Areas to improve

Some Emirati guests experienced an unfriendly check-in, with requests for room changes due to toilet issues or room views not being adequately addressed.

• The reception service during check-in was not welcoming.
• Room issues, like toilet problems or poor views, were not resolved.
• Promises to address room concerns were not followed up on.

What guests love

Kuwaiti visitors praise the noticeable improvement in service levels during recent stays, finding the staff very friendly and helpful.

• Guests expressed satisfaction with the staff's kindness and willingness to assist.
• Many indicated a desire to return for another stay.
• A significant improvement in the overall experience was noted compared to prior visits.

Areas to improve

Some guests reported being charged extra for simple requests, which detracted from their otherwise positive experience.

• Charges were applied for requesting basic cutlery for the room.
• Diners noted additional costs associated with room service.
• The breakfast buffet selection could be enhanced.

What guests love

Qatari guests appreciate the warm hospitality and consistent helpfulness of the hotel staff, noting the hotel's overall beauty and the good size and cleanliness of the rooms.

• Staff members are consistently welcoming and helpful.
• Rooms are spacious, clean, and comfortable.
• The hotel's location is convenient, close to a mall and public transport.

Areas to improve

Some Qatari visitors encountered issues with the air conditioning not meeting expectations and experienced delays with room service, alongside some confusion regarding extended stays.

• The air conditioning performance was below expectations.
• Room service experienced delays on occasion.
• There were some difficulties with handling extended stays and unclear procedures.
• A bed made of two joined single beds was not comfortable.

What guests love

Bahraini guests found the hotel to be clean and well-located, contributing to a generally comfortable stay.

• Guests appreciated the cleanliness of the rooms and facilities.
• The hotel's location was noted as convenient for exploring.
• Families reported a pleasant experience during their visit.

Areas to improve

Some Bahraini visitors encountered communication challenges with pool staff due to limited English proficiency and had questions regarding swimming pool regulations.

• Pool staff demonstrated weak English language skills.
• Inquiries were made regarding the requirement to wear swimming caps.
• A family experienced confusion over pool rules concerning attire.

Amenities

• Toilet paper
• Towels
• Bath or shower
• Slippers
• Private bathroom
• Toilet
• Free toiletries
• Hairdryer

Where it is

Eski Londra Asfaltı Cad. No:83 B/18 Merter Güngören / Istanbul / Türkiye , 34160 Istanbul, Turkey