Rena Grand Residence & Suit

What Arab guests said

🌍All ArabsSaudisEmiratisKuwaitisOmanis

What guests love

Guests frequently praise the accommodation's prime location, offering convenient access to amenities and dining, complemented by the staff's welcoming and helpful service.

• The strategic location provides easy access to essential facilities and various shops.
• Staff members are friendly and cooperative, offering good reception and service.
• Good cleanliness in apartments and rooms contributes to a comfortable stay.
• Some apartments are equipped with washing machines, adding value for longer stays.

Areas to improve

Many guests report issues with the single elevator causing delays and long waits, alongside poor soundproofing between rooms and street noise.

• The sole elevator is often crowded and experiences breakdowns, causing significant inconvenience.
• Sound insulation between rooms is weak, allowing noise from adjacent units to be heard.
• Noise from street traffic can be disruptive for guests.
• Some in-room electronics are outdated and require maintenance.

What guests love

Saudi guests highlight the convenient location of the residence, offering convenient access to essential amenities and dining, complemented by the staff's friendly and welcoming service.

• The prime location is praised for its proximity to shops, restaurants, and the sea, with easy pedestrian access.
• Guests frequently commend the cleanliness of the rooms and apartments, noting a well-maintained environment.
• Staff interactions, particularly from Syrian team members, were consistently described as helpful and pleasant.
• The availability of in-room amenities like washing machines adds practical value for stays.

Areas to improve

Saudi visitors report issues with sound insulation between rooms, alongside recurring problems with the elevator and slow response times for services.

• Poor soundproofing between rooms leads to noticeable noise from adjacent units and the street.
• The single elevator experiences frequent breakdowns and congestion, causing delays and inconvenience.
• Room service and maintenance requests are sometimes slow to be addressed, requiring repeated follow-ups.
• The breakfast offering is often described as repetitive, limited in variety, or of average quality.

What guests love

Emirati guests appreciate the spacious apartments and new furnishings, alongside a convenient location that enhances their stay.

• Staff interactions are cooperative and friendly, with Arabic speakers available.
• A private driver service is offered at competitive rates.
• Apartments are noted as clean and well-equipped.

Areas to improve

Some Emirati guests encountered issues with essential services, including limited elevators and maintenance concerns with electronic appliances.

• Complaints arose regarding external and internal noise affecting comfort and sleep.
• Isolated negative experiences with room cleanliness and staff conduct were noted.
• The presence of beggars outside the building was a point of concern.

What guests love

Kuwaiti guests praise the new and clean residence, noting that the apartments are spacious and well-equipped, offering amenities that make the stay comfortable and home-like.

• The apartments are highlighted for their high cleanliness and generous space.
• Well-equipped kitchens and available facilities enhance the comfort of the stay.
• The strategic location provides easy access to services and recreational areas.

Areas to improve

Some Kuwaiti guests encountered an issue regarding booking modifications, where the reserved number of bedrooms was changed without sufficient clarity.

• A booking was changed from two bedrooms to a single bedroom.
• One guest experienced an issue with their booking details.

What guests love

Omani guests appreciate the residence's convenient location, offering convenient access to the lake and nearby shops, along with available parking facilities.

• The accommodation is spacious and clean, providing a comfortable stay.
• Staff interactions are friendly and pleasant, with a noted attentiveness to Arab guests.
• The facilities are comfortable and well-suited to residents' needs.

Areas to improve

Some Omani visitors experienced minor disappointments with breakfast, external noise, and elevator accessibility during their stay.

• Breakfast variety was lacking, with some guests noting hygiene concerns regarding food.
• Car noise from outside was noticeable and disruptive.
• The single elevator often led to extended waiting times.

Amenities

• Toilet paper
• Towels
• Additional toilet
• Bath or shower
• Slippers
• Private bathroom
• Toilet
• Free toiletries

Where it is

Sancak Mahallesi Devlet Karayolu Caddesi No:77 Yomra/Trabzon, 61000 Trabzon, Turkey