RENEX HOTELS

What Arab guests said

🌍All ArabsSaudisEmiratisKuwaitis

What guests love

Arab guests generally praise the hotel's cleanliness, new furnishings, and convenient location, appreciating the helpful staff and modern facilities.

• The rooms are noted for their cleanliness and new furniture, contributing to a pleasant stay.
• Visitors highlight the good location and accessibility of the hotel.
• Many guests valued the staff's cooperative attitude and willingness to assist.
• The hotel features modern amenities and is well-organized.

Areas to improve

Some Arab guests encountered issues with breakfast quality, staff interactions, and experienced problems related to noise and parking.

• A number of visitors suggested that the breakfast variety and taste could be improved.
• There were complaints regarding the conduct of some staff members, described by some as lazy or impolite.
• Several guests reported experiencing significant noise levels within their rooms and from outside.
• Parking availability and convenience were noted as areas needing attention.

What guests love

Saudi visitors appreciated the hotel's high standards of cleanliness, the quality of service provided by the staff, and the diverse breakfast options.

• They noted the well-arranged rooms with modern amenities, alongside convenient nearby parking.
• The prompt response to room change requests was highlighted, showing attention to guest comfort.
• Some found the availability of extra beds for children particularly suitable for families.

Areas to improve

Some Saudi guests reported a negative experience, describing the hotel as poor and not meeting its claimed five-star standard.

• A few mentioned that the hotel's location was not ideal and that the room sizes were small.
• One visitor noted the absence of luggage assistance to the rooms.
• Others expressed significant disappointment with the overall standard of the hotel.

What guests love

Emirati guests appreciate the hotel's cleanliness and modern facilities, noting the helpfulness of some staff members.

• The property is noted for its cleanliness.
• Guests found the hotel to be new with good facilities.
• Some staff members were helpful and cooperative.

Areas to improve

Some Emirati visitors encountered negative experiences with staff, citing poor customer service, laziness, and unprofessionalism that impacted their stay.

• Staff at reception and dining were perceived as lazy and inattentive.
• Instances of poor customer handling and unjustified charges were reported.
• The hotel's location was noted as being distant from the old town.

What guests love

Kuwaiti guests found the hotel to be clean with new furniture and appreciated its good location.

• New furniture adds a pleasant touch to the rooms.
• The hotel's location is convenient for accessing key areas.
• High standards of cleanliness were noted.

Areas to improve

Some Kuwaiti visitors experienced issues with room air conditioning and noted that breakfast could be improved in variety and taste.

• Air conditioning problems required multiple technician visits.
• Breakfast offerings could benefit from more variety and better taste.
• Certain rooms were uncomfortably cold.

Amenities

• Outdoor furniture
• Sun deck
• Terrace
• Garden
• Tour or class about local culture
• Happy hour
• Themed dinners
• Ping-pong

Where it is

Göksu mahallesi 6849 Sok No 7/1 07260 Kepez / Antalya, 07260 Antalya, Turkey