Rixos Sungate - The Land of Legends Access

What Arab guests said

🌍All ArabsSaudisEmiratisKuwaitisBahrainis

What guests love

Arab guests appreciate the resort's beautiful location, offering scenic views and diverse facilities, with particular praise for its engaging entertainment options for families and children.

• Visitors highlight the wide array of activities designed for children, including water games and entertainment programs.
• Guests value the resort's appealing location, close to attractive natural areas and clean beaches.
• The general facilities and swimming pools are noted for providing an enjoyable experience for all family members.
• The quality and variety of food in the main restaurant receive commendation, alongside overall cleanliness.

Areas to improve

Some Arab guests encountered issues with customer service, reporting unfriendly staff behavior and challenges with room arrangements and cleaning schedules.

• Several guests reported negative experiences with the attitude of some restaurant and reception staff, noting indifference or unfriendliness.
• Some stays experienced delays in room preparation or inconsistent cleaning services, causing inconvenience.
• Guests faced difficulties securing adjacent rooms or rooms in their preferred building, with some communication challenges at reception.
• A few visitors noted that the food quality in the main restaurant did not meet expectations, or that certain dining options incurred unexpected extra charges.

What guests love

Saudi guests appreciate the resort's beautiful grounds and diverse facilities, with particular praise for the entertainment activities and programs designed for families and children.

• Many enjoyed the water activities and dedicated children's games, offering a fun family experience.
• The variety of restaurants and sports facilities was well-received, alongside the pleasant area and rooms.
• Guests commend the overall services, especially the facilities tailored for children.

Areas to improve

Some Saudi guests encountered issues concerning room quality, service standards, and organization, alongside operational challenges.

• It was noted that some rooms are dated and require renovation, with occasional problems in air conditioning and cleanliness.
• Negative experiences with reception staff, check-in difficulties, and inconsistent service availability were reported.
• A few guests expressed dissatisfaction with unclear all-inclusive restaurant policies and the cost of certain extra services.

What guests love

Emirati guests highlight the resort's diverse facilities and entertainment programs, offering an enjoyable stay, particularly for families.

• The variety of available facilities and activities.
• Children's programs and amenities were well-received by families.
• The overall location of the resort is good.

Areas to improve

Some Emirati visitors noted concerns regarding room sizes and challenges with staff English proficiency.

• Room sizes were perceived as inadequate by some.
• English communication with staff was limited.
• The resort's large scale felt overwhelming to a few.

What guests love

Kuwaiti families found the resort's location convenient and appreciated the clean beach, praising the variety and quality of food in the main restaurant and the numerous children's activities.

• The location is convenient and the beach is clean and pleasant.
• Guest services were responsive and attentive to feedback.
• The main restaurant offered delicious and varied food options.
• Evening shows and entertainment activities were very enjoyable.

Areas to improve

Some Kuwaiti guests experienced delays with room service and noted a lack of variety in specialty restaurants, alongside issues with room allocation and availability of snacks.

• Housekeeping service was repeatedly delayed.
• Some specialty restaurants lacked variety in their menus.
• Issues arose with room assignments, impacting guest comfort.
• A shortage of snacks was reported during certain periods.

What guests love

Bahraini guests noted several positive aspects of their stay at the hotel, appreciating the available facilities.

• The beach was praised by visitors.
• Rooms were well-regarded by guests.
• The pools were enjoyed by many.

Areas to improve

Some Bahraini guests encountered an overall unsatisfactory experience, with significant reservations about key aspects of their stay.

• A general feeling of dissatisfaction was expressed.
• The food quality in the main restaurant was not well-received.
• Comprehensive criticisms were noted regarding various elements of the hotel.

Amenities

• Outdoor furniture
• Beachfront
• Private beach area
• Terrace
• Garden
• Aerobics
• Archery
• Live sports events (broadcast)

Where it is

Göynük Mah. Baş Komutan Atatürk Cad. No:153-1/1 Kemer, Antalya,Türkiye, 07985 , 07985 Beldibi, Turkey