Ruba Palace Thermal Hotel

What Arab guests said

🌍All ArabsSaudisEmiratisKuwaitisQatarisOmanis

What guests love

Arab guests frequently praise the hotel's cleanliness and convenient location, noting the peaceful atmosphere. Many also highlight the staff's helpfulness and pleasant demeanor, contributing to a comfortable stay.

• The overall cleanliness of the hotel premises receives commendation.
• The hotel's location is consistently highlighted as a significant advantage.
• Guests appreciate the quiet and tranquil environment during their visit.
• Staff members are often thanked for their cooperative attitude and assistance.

Areas to improve

Some Arab guests encountered issues with the air conditioning, describing it as not cold enough or slow to cool. Concerns were also raised regarding the small size of rooms and bathrooms, alongside occasional mentions of unpleasant odors in certain areas.

• Air conditioning units are reported to be inefficient or fail to provide adequate cooling.
• Several visitors found the room and bathroom sizes to be cramped.
• Occasional comments mention unpleasant smells, particularly in elevators or rooms.
• Some staff interactions were noted as not meeting expectations for cooperation.

What guests love

Saudi visitors appreciate the hotel's cleanliness and quiet atmosphere, with special commendation for the helpful and friendly reception staff.

• Guests noted the staff's kindness and willingness to assist.
• Parking facilities, including valet service, are available and convenient.
• Room cleanliness is considered acceptable for the price paid.

Areas to improve

Some Saudi visitors encountered issues with the size of family rooms and the accessibility of upper parking areas.

• Family rooms are described as very small, lacking adequate space for luggage.
• Guests found the upper parking spots to be distant and difficult to reach.
• Concerns were raised regarding air conditioning functionality and food odors in certain rooms.

What guests love

Emirati guests appreciate the hotel's prime location, finding it a good choice for their stay.

• The hotel's geographical position stands out as a key advantage.
• The hotel offers a suitable accommodation for families.

Areas to improve

Some Emirati guests noted concerns regarding cleanliness, breakfast quality, and air conditioning performance, alongside staff professionalism.

• The overall cleanliness of the hotel did not meet expectations.
• The quality of the breakfast served was below the desired standard.
• Air conditioning performance was unsatisfactory for some visitors.
• Staff professionalism requires enhancement to meet hospitality standards.

What guests love

Kuwaiti guests appreciate the hotel's convenient location near amenities and parks, along with its pleasant views and quiet atmosphere that contributes to a comfortable stay.

• Visitors note the availability of various services close to the hotel.
• The staff are described as friendly and cheerful.
• Guests find the overall cleanliness of the property satisfactory.
• The breakfast served is mentioned as being very good.

Areas to improve

Some Kuwaiti guests noted issues with cleanliness, particularly in elevators and rooms, alongside comments regarding air conditioning and dated furnishings.

• There are complaints about unpleasant odors in the elevators and rooms.
• Some reported that bed linens and blankets were not sufficiently clean.
• The air conditioning was observed to be not cold enough at times.
• Some furniture in the rooms appears to be old.

What guests love

Qatari visitors appreciate the hotel's good level of cleanliness, noting the thoughtful inclusion of complimentary soda water.

• The hotel maintains a good standard of cleanliness.
• Complimentary soda water is provided as a nice extra.
• A clean and pleasant stay experience for families.

Areas to improve

Some Qatari visitors found the rooms and bathrooms to be small, and a few encountered uncooperative front desk staff.

• Rooms and bathrooms are noted as being small.
• Some front desk personnel were perceived as uncooperative.
• The limited room size was a point of concern for some.

What guests love

Omani guests appreciate the hotel's prime location and the helpfulness of its staff, along with a good breakfast offering.

• The hotel's convenient location is a significant advantage for visitors.
• Guests noted the hotel's good level of cleanliness.
• Staff members are described as very cooperative and welcoming.
• The breakfast served is considered pleasant and adds to the stay.

Areas to improve

Some Omani visitors found the rooms to be somewhat cramped, suggesting they are best suited for shorter stays.

• The rooms were described as small, potentially less ideal for extended visits.
• A concern was raised regarding the lack of a lock on the connecting door between rooms.
• The air conditioning system was noted to take a considerable time to cool the room.

Amenities

• Garden
• Breakfast in the room
• Shared lounge/TV area
• Fax/Photocopying
• Currency exchange
• Ironing service
• Dry cleaning
• 24-hour front desk

Where it is

Cekirge mh.1.murat cd.no.37 osmangazi, 16070 Bursa, Turkey