Santana Resort Otel

What Arab guests said

🌍All ArabsSaudisEmiratisKuwaitisQatarisOmanis

What guests love

Guests frequently praise the resort's beautiful seaside location and stunning sea views, alongside general cleanliness and the helpfulness of some staff members.

• The prime location directly on the sea is appreciated for its tranquil and relaxing atmosphere.
• Several visitors noted the welcoming and cooperative nature of specific staff, particularly Arabic speakers, who enhanced their stay.
• The overall cleanliness of the rooms and facilities stands out as a significant positive aspect for many guests.
• Certain rooms, especially those with sea views, are highlighted for providing a pleasant and comfortable experience.

Areas to improve

Some guests encountered issues with breakfast quality and soundproofing between rooms, alongside challenges with facility maintenance and customer service.

• Many guests reported dissatisfaction with the breakfast, citing limited variety, early depletion of food, or overall poor quality.
• A recurring complaint is the poor sound insulation between rooms, allowing noise from adjacent accommodations to be clearly heard.
• Various maintenance issues were noted, including unreliable hot water, water leaks, and ineffective air conditioning.
• A number of visitors expressed concerns about small room sizes, dated furnishings, or difficulties in accessing certain services.

What guests love

Saudi guests frequently praise the resort's picturesque seaside location, with its captivating sea views offering a relaxing and tranquil atmosphere.

• Many commend the staff's welcoming demeanor and helpfulness, often mentioning specific individuals for their attentive service.
• Guests appreciate the attractive beachfront setting, making it an ideal spot for relaxation.
• The general facilities and overall cleanliness are noted as positive aspects by visitors.
• Some guests enjoy the dining experience at the restaurant and cafes overlooking the sea.

Areas to improve

Some Saudi guests encounter issues with breakfast quality and variety, alongside comments regarding room size and certain service aspects.

• Several visitors note that the breakfast lacks variety or the expected quality.
• Concerns are raised about the small size of some rooms or inadequate sound insulation between them.
• Comments mention high prices relative to the services provided or available facilities.
• Some guests experience maintenance issues or rooms not being ready upon arrival.

What guests love

Emirati guests appreciate the resort for its beautiful location and stunning sea views, noting the cleanliness of the property and the quality of the breakfast.

• Emirati visitors enjoy direct beach access and lovely sea vistas.
• Guests praise the cleanliness of the rooms and the resort's general facilities.
• The provided breakfast is considered good and well-received.
• Some mention the staff's welcoming demeanor and kindness.

Areas to improve

Emirati guests encountered challenges with sound insulation in rooms, alongside intermittent issues with hot water supply and customer service.

• Visitors report hearing clear sounds from adjacent rooms, impacting their rest.
• The hot water supply was noted as unreliable and frequently cut off.
• Some guests found reception service difficult to reach with delays.
• The size of certain rooms was mentioned as being a bit small.

What guests love

Kuwaiti guests found their stay at the resort to be pleasant, highlighting the overall cleanliness and the cooperative nature of the reception staff.

• Guests appreciated the helpfulness and welcoming attitude of the staff.
• The cleanliness of the resort's facilities was noted positively.
• Families enjoyed a good stay experience, with children particularly pleased.

Areas to improve

Some Kuwaiti guests encountered minor issues, primarily concerning the breakfast offerings and the absence of certain amenities.

• Several guests noted that breakfast variety was limited and food often ran out early.
• The quality and selection of breakfast items were areas for improvement.
• A lack of a gym facility was mentioned as a drawback by some visitors.

What guests love

Qatari guests appreciate the hotel's fantastic location and beautiful sea views, with particular praise for the helpfulness of the staff.

• The convenient location and stunning sea views.
• Valuable assistance and support from Arabic-speaking staff.
• A generally satisfactory breakfast experience.
• Sea-view rooms offer a pleasant stay.

Areas to improve

Some Qatari visitors encountered issues with elevator maintenance and air conditioning, alongside suggestions for improving breakfast options and TV channels.

• The need for elevator maintenance.
• Intermittent air conditioning problems.
• Garden-view rooms were less preferred.
• Improvements needed in breakfast variety and coffee service.

What guests love

Omani guests appreciated the resort's prime location by the sea, enjoying the natural beauty and stunning ocean views.

• They noted the clean and comfortable rooms, along with the quality of food served at the restaurant.
• Guests enjoyed the pleasant walks, lovely seaside seating areas, and the staff's welcoming demeanor.
• The delicious breakfast and beautiful natural facilities also received praise.

Areas to improve

Some Omani visitors encountered issues with room cleanliness and lighting, alongside remarks regarding breakfast quality and room service.

• Concerns were raised about occasional room uncleanliness and unpleasant bathroom odors.
• The breakfast selection was noted as limited, with some extra services incurring charges.
• Slow room service and weak Wi-Fi connectivity were also mentioned.

Amenities

• Toilet paper
• Towels
• Bath or shower
• Slippers
• Private bathroom
• Toilet
• Free toiletries
• Hairdryer

Where it is

YEŞİLYALI MAHALLESİ YEŞİLYALI DEVLET KARAYOLU CADDESI NO:39 ,61900 ARSIN - TRABZON, 61900 Trabzon, Turkey