Şehrar Suite Hotel

What Arab guests said

🌍All ArabsSaudisEmiratisKuwaitisQatarisOmanis

What guests love

Arab guests frequently praise the hotel's tranquil location and beautiful views, complemented by the staff's warm hospitality and helpfulness.

• The staff's kindness and support, especially from Mohamed and Wafaa, are consistently highlighted.
• The location is appreciated for its peacefulness and scenic sea and mountain vistas.
• Rooms are noted for their cleanliness, spaciousness, and modern, comfortable design.
• Ample parking availability and convenient access to the hotel are well-regarded.

Areas to improve

Despite positive experiences, some guests noted areas for improvement, including the hotel's distance from the city center and certain service-related details.

• The hotel's location is noted as being somewhat distant from the city center and amenities.
• Some rooms lack sufficient soundproofing, allowing traffic noise to be heard.
• Breakfast variety is occasionally mentioned as being limited.
• A few guests commented on the absence of bidets in the bathrooms.

What guests love

Saudi guests praise Şehrar Suite Hotel for its tranquil seaside location and the warm, helpful service provided by its staff.

• Saudi visitors highlight the hotel's convenient location and beautiful sea views, contributing to a peaceful atmosphere.
• Many guests commend the staff's welcoming nature and helpfulness, particularly mentioning Muhammad and Wafaa for their good assistance.
• The cleanliness of the rooms and facilities is consistently rated highly, described as modern and comfortable.
• The hotel is noted as a convenient base for exploring nearby attractions like Uzungol and Ayder.

Areas to improve

A few Saudi guests noted areas for improvement, including limited breakfast variety and minor room amenities.

• Some visitors found the breakfast options to be limited or lacking in variety.
• A few guests mentioned the absence of a bidet in some bathrooms.
• Occasional comments referred to average sound insulation, with some traffic noise audible.
• Observations were made regarding the size of some bathrooms or a lack of basic toiletries.

What guests love

Emirati guests praise the hotel's wonderful location, nestled between the sea and forests, making it a memorable destination they look forward to revisiting.

• The hotel boasts a beautiful natural setting by the sea, with a backdrop of lush forests.
• Staff are noted for being polite and supportive, offering helpful assistance.
• Guests found the hotel clean and comfortable, situated conveniently between Trabzon and Rize.

Areas to improve

Some Emirati visitors encountered issues with the hotel's distance from the city, perceived unprofessionalism from some staff, and concerns regarding room quality and amenities.

• The hotel's location is considered far from the city center, with some staff noted as less professional.
• Concerns were raised about room design, with balconies converted to living areas, and the presence of insects.
• Guests reported uncomfortable beds and very limited amenities, with no room service available.

What guests love

Kuwaiti guests generally expressed satisfaction with the hotel, highlighting its cleanliness and the good service provided by the staff.

• Visitors praised the high standard of cleanliness throughout the hotel.
• The service from reception staff, particularly Sumia, was well-appreciated.
• Guests enjoyed a pleasant and comfortable stay, with thanks extended to breakfast staff.
• The location was noted as convenient for those planning trips outside the busy city.

Areas to improve

Some Kuwaiti guests encountered minor issues related to essential services and comfort aspects during their stay.

• A few guests noted weak water pressure in the shower.
• There were comments about cold and unappealing food when ordered from the hotel restaurant.
• One visitor mentioned that the beds and sheets were not sufficiently clean.
• Improvements were suggested for bathroom ventilation and elevator waiting times during peak hours.

What guests love

Qatari guests found their stay at Şehrar Suite Hotel to be very pleasant, highlighting the attention to detail and thoughtful touches that contributed to a comfortable and relaxing experience.

• Visitors appreciated the cleanliness and spaciousness of the family rooms, along with comfortable beds and well-ventilated bathrooms.
• Reception staff received praise for their cooperative and attentive service, with specific thanks for helpful assistance.
• Guests described the breakfast as adequate and varied, noting good fruit options, and enjoyed the sea view and proximity to the beach.

Areas to improve

Some Qatari guests encountered challenges during their stay, including check-in delays, noise disturbances, and a lack of certain amenities.

• Visitors reported delays during check-in and noted a lack of attentiveness from the Turkish manager, alongside noise issues from chairs on the breakfast floor.
• Guests mentioned that the TVs were not smart and lacked channels for children, and rooms lacked dimming lights suitable for bedtime.
• Some visitors pointed out the absence of amenities like a bidet in the bathroom and the lack of a nearby supermarket, requiring extra effort for shopping.

What guests love

Omani guests appreciate the hotel's welcoming staff, particularly Mohammed and Wafa, for their good assistance and cooperation. Visitors also praised the spacious and clean rooms, along with ample parking and pleasant views.

• Staff members are friendly and helpful, offering great support.
• Rooms are spacious and clean, providing a comfortable stay.
• The hotel's location offers convenient access.
• Authentic Turkish breakfast is satisfying and enjoyed by families.
• Parking facilities are available and spacious.

Areas to improve

Some guests noted the hotel's location is somewhat distant from the city center, with comments on room soundproofing and a lack of nearby shops or restaurants.

• Room soundproofing needs improvement against road noise.
• AC control is impractical, requiring reception assistance.
• Breakfast was not buffet-style and sometimes limited.
• The location is relatively far from the city center.
• Staffing levels were noted as low for luggage assistance.

Amenities

• Toilet paper
• Towels
• Slippers
• Shared toilet
• Private bathroom
• Toilet
• Hairdryer
• Shower

Where it is

Zeytinli Mh. Zeytinli Sahil Küme EvleriNo:5/A Sürmene TRABZON, 61600 Trabzon, Turkey