Sera Lake Resort Hotel Spa & Aparts

What Arab guests said

🌍All ArabsSaudisEmiratisKuwaitisQatarisBahrainisOmanis

What guests love

Guests praise the resort's tranquil location and stunning natural views of the lake and mountains, with appreciation for the warm and helpful staff who provide friendly service.

• Visitors commend the charming natural scenery and the peaceful atmosphere the resort offers.
• Staff are thanked for their welcoming reception and consistent cooperation, especially in offering assistance.
• Breakfast is noted as good and varied, with guests enjoying its pleasant ambiance.
• Rooms are described as clean and comfortable, providing beautiful views.

Areas to improve

Some guests mention the location can be distant from the city center requiring a car, with notes regarding the need for updating some furniture and facilities.

• Access to the resort is noted as potentially difficult due to its hilltop location.
• Some furniture and facilities are described as dated and in need of renovation.
• A lack of an elevator is mentioned by some, which can cause inconvenience.
• The need for a car for easy transportation outside the resort is noted.

What guests love

Saudi guests praise the resort's distinctive location overlooking Sera Lake, with special commendation for the stunning views and the staff's friendly service.

• Guests enjoy the charming natural scenery and panoramic views from various parts of the resort.
• Staff members stand out as a key element, offering refined treatment and constant assistance.
• The quality and variety of breakfast meals are lauded, alongside the deliciousness of other dishes.
• Many visitors find the rooms comfortable and clean, contributing to a pleasant stay.

Areas to improve

While most Saudi guests praise their experience, some pointed out aspects of the resort that could be improved.

• Some guests face mobility challenges due to the slopes between resort levels.
• The elevator was noted as old, and restaurant food quality is not the best by local standards.
• Window screens are suggested for insect protection, and renting a car is recommended for convenience.

What guests love

Emirati guests praise the tranquil location and stunning natural surroundings offering panoramic views, complemented by the warm hospitality and good support from the staff.

• The location is ideal for relaxation with charming natural scenery.
• Staff members are friendly and helpful, providing personalized service.
• Rooms are clean and comfortable, with a good breakfast selection.
• The peaceful environment offers a sense of calm and rejuvenation.

Areas to improve

Some Emirati guests noted the location's distance from the city center, with remarks on furniture needing updates and a call for further staff training on local information.

• The location can be a bit far from the city center.
• Some furniture appears outdated and could use an upgrade.
• Staff could benefit from more training on local area advice.
• Access to the hotel involves a steep incline.

What guests love

Kuwaiti guests praise the hotel's convenient location, situated on a hill with beautiful views, alongside the quality and variety of breakfast offerings.

• The hotel's prime location offers stunning natural scenery.
• Breakfast was consistently varied and very good.
• Staff members were kind and helpful, readily assisting guests.
• Rooms are clean and comfortable, providing lovely views of the lake and surroundings.

Areas to improve

A few Kuwaiti guests noted that certain hotel facilities could benefit from minor updates, particularly within the bathrooms.

• Some bathroom fixtures require minor maintenance.
• There is a need for general updates and renovations in some areas.

What guests love

Qatari guests appreciate the resort's serene location, offering tranquil views of the lake and mountains that create a peaceful atmosphere.

• The staff's good kindness and attentiveness enhance the guest experience.
• Visitors praise the high standards of cleanliness throughout the rooms and facilities.
• The breakfast selection is noted for its quality and enjoyable views.
• The resort's peaceful setting and convenient access contribute to a relaxing stay.

Areas to improve

While generally positive, some Qatari guests encountered minor issues that slightly impacted their overall experience.

• Occasional interruptions in hot water supply were reported by some visitors.
• A few guests found the mattress to be uncomfortable.
• The refrigerator was noted as not functioning optimally.

What guests love

Bahraini guests praise the hotel's stunning location and breathtaking lake views, complemented by the warm and welcoming staff who provided attentive service.

• The ideal location offers tranquility away from city bustle.
• Panoramic lake views from the rooms are impressive.
• Staff members are friendly and helpful, offering valuable assistance.
• The restaurant's food quality, especially breakfast, is very good.

Areas to improve

Some Bahraini guests noted areas for improvement, including the need for an elevator to access rooms on the first floor.

• An elevator is needed for the first-floor rooms.
• Some rooms could benefit from additional lighting at night.
• The gym facilities require an upgrade.

What guests love

Omani guests praise the hotel's stunning location and captivating lake views, highlighting the friendly and welcoming nature of the staff.

• The natural surroundings offer a visually pleasing and memorable experience.
• Staff members are noted for being helpful and communicative in Arabic and English.
• The overall service and hospitality received positive remarks from visitors.
• The hotel's location is considered a significant advantage.

Areas to improve

A few Omani guests noted areas for improvement, including the condition of some furnishings and the availability of certain amenities.

• Some furniture within the rooms was observed to be slightly dated.
• The absence of an elevator was mentioned as a potential inconvenience.
• The hotel lacks a swimming pool facility.
• There is a suggestion to enhance the variety of breakfast options.

Amenities

• Toilet paper
• Towels
• Bath or shower
• Slippers
• Private bathroom
• Toilet
• Free toiletries
• Hairdryer

Where it is

Yıldızlı Mahallesi. Mavra Küme Evleri. No: 235, 61310 Trabzon, Turkey