Sera Nature Hotel & Spa
Hotel in Trabzon, Turkey
What Arab guests said
What guests love
Arab guests generally appreciate the welcoming and good service provided by most hotel staff, contributing to a pleasant stay.
- The hotel's attractive location is noted by visitors.
- Guests value the friendly reception and service.
- The hotel offers a nice environment for stays.
Areas to improve
Some Arab guests encountered minor issues with essential services, which slightly impacted their overall experience.
- A weak Wi-Fi connection was noted by some visitors.
- Concerns were raised regarding insufficient parking availability.
- An unsatisfactory interaction with a staff member in the laundry department was mentioned.
What guests love
Saudi guests appreciate the hotel's distinctive location, highlighting a positive experience due to the good and welcoming service from all staff members.
- The location is noted as beautiful and special.
- Overall staff interaction was good and friendly.
- The reception and general service left a good impression.
Areas to improve
Some Saudi guests encountered challenges with limited parking facilities and a specific issue with a laundry department staff member.
- Available parking spaces were insufficient.
- An issue arose with the service from a laundry staff member.
- Extra charges were applied for specific breakfast requests.
What guests love
Omani guests generally felt satisfied with their stay at Sera Nature Hotel & Spa, enjoying an overall experience that left a good impression.
- Visitors expressed appreciation for the hotel's offerings.
- Omani families found their visits to be comfortable.
Areas to improve
Some Omani guests encountered an issue concerning the internet connection during their stay.
- The Wi-Fi signal was noted to be weak.
- Internet connectivity quality could be improved.
What is ArabScore?
How travelers like you really rated this stay — scored only from Arab guests’ reviews, and weighted to stay trustworthy, not just a plain average.
Amenities
- Toilet paper
- Towels
- Bath or shower
- Slippers
- Private bathroom
- Toilet
- Free toiletries
- Hairdryer
Show all amenities (60)
- Shower
- Linens
- Wardrobe or closet
- Alarm clock
- City view
- Mountain view
- Garden view
- View
- Outdoor furniture
- Terrace
- Garden
- Cleaning products
- Electric kettle
- Socket near the bed
- Fold-up bed
- Clothes rack
- Desk
- Flat-screen TV
- Satellite channels
- Telephone
- TV
- Coffee house on site
- Fruit
- Snack bar
- Breakfast in the room
- Minibar
- Restaurant
- Invoice provided
- Lockers
- Concierge
- Baggage storage
- Currency exchange
- 24-hour front desk
- Strollers
- Family rooms
- Kid-friendly buffet
- Kids' meals
- Daily housekeeping
- Ironing service
- Dry cleaning
- Laundry
- Fax/Photocopying
- Meeting/Banquet facilities
- Fire extinguishers
- CCTV outside property
- CCTV in common areas
- Smoke alarms
- Security alarm
- Key card access
- 24-hour security
- Safe
- Shuttle service
Where it is
Yildizli Mah. Sera Golu Cad. No:11 / C, Trabzon, 61310 Trabzon, Turkey