Servi House - Trabzon

What Arab guests said

🌍All ArabsSaudisEmiratisOmanis

What guests love

Arab guests frequently praise the apartments' high level of cleanliness and spaciousness, contributing to a pleasant stay.

• The apartments are noted for their clean condition and well-equipped kitchens.
• Many visitors appreciated the generous room sizes and overall spacious interiors.
• Staff responsiveness and helpfulness were highlighted positively by several guests.
• Some guests found the presence of an Arabic-speaking staff member particularly beneficial.

Areas to improve

Some guests encountered issues with inaccurate location details, accessibility challenges, and ongoing construction affecting amenities like elevators.

• Inaccurate location mapping on navigation apps caused difficulties in finding the property.
• The absence of a functioning elevator, particularly for higher floors, was a significant inconvenience.
• Concerns were raised about bathroom odors and the lack of certain essential toiletries.
• A few visitors reported booking discrepancies or unexpected unavailability of reserved apartments.

What guests love

Saudi guests frequently praise the apartments for their cleanliness and spaciousness, noting the availability of kitchen amenities. The helpfulness of staff, particularly those who speak Arabic, also contributed positively to their stay.

• The apartments are noted for their high level of cleanliness and generous space.
• Kitchenware is well-equipped for guest convenience.
• Staff interactions are highlighted as friendly and responsive, especially Arabic-speaking personnel.
• Beds are described as comfortable, ensuring a good night's sleep.

Areas to improve

Saudi guests encounter issues with inaccurate location details and the absence of an elevator, which causes inconvenience, particularly on higher floors. A lack of certain basic amenities was also mentioned.

• Navigation difficulties arise due to imprecise location information on maps.
• The lack of an elevator presents a significant challenge, especially for those on upper floors.
• Some apartments are noted for missing basic toiletries like shampoo or soap.
• Street noise is noticeable due to insufficient sound insulation.

What guests love

Emirati guests found the accommodation to be very clean and appreciated its convenient location.

• The property was noted for its high level of cleanliness.
• Its location was considered good and convenient.
• Staff interactions were described as polite and responsive.

Areas to improve

One guest experienced a significant booking issue after payment, with their confirmed apartment reservation canceled and being moved to a lower-standard hotel without compensation.

• A confirmed apartment booking was canceled due to a system error.
• The guest was relocated to a inferior hotel.
• Management refused to refund the price difference or compensate for the downgrade.

What guests love

Omani guests found the apartments to be clean and comfortable, appreciating the availability of essential amenities that met their needs.

• The apartments are clean and comfortable, offering most necessary provisions.
• Visitors praised the general facilities and the good service received.
• Omani families enjoyed their stay and recommended the property.

Areas to improve

Some Omani guests noted minor issues, including an unusual odor in one of the bathrooms and the absence of a washing machine.

• A peculiar smell was detected emanating from the master bedroom's bathroom.
• The apartments lacked a washing machine among the provided amenities.

Amenities

• Dining table
• Stovetop
• Oven
• Kitchenware
• Electric kettle
• Dishwasher
• Microwave
• Refrigerator

Where it is

Barbaros Hayrettin Paşa Caddesi No:26 Akçaabat, 61300 Trabzon, Turkey