Sheraton Istanbul Esenyurt

What Arab guests said

🌍All ArabsSaudisEmiratisKuwaitisQataris

What guests love

Arab guests praise the hotel for its good services and convenient location, highlighting the cleanliness and the staff's helpfulness.

• Visitors commend the staff's friendly demeanor and willingness to assist with various needs.
• The proximity to shopping centers and other amenities is noted as a significant advantage.
• Facilities such as the spa and lobby are described as modern and well-designed.

Areas to improve

A few guests mentioned minor issues regarding room size or specific services, which slightly impacted their overall experience.

• Some rooms were noted as being small or lacking adequate lighting.
• Concerns were raised about the breakfast pricing or the suitability of certain transportation options.
• A minor issue with the air conditioning in one room was reported.

What guests love

Saudi guests praise Sheraton Istanbul Esenyurt for its attentive service, highlighting the professional and friendly staff and the hotel's overall cleanliness.

• The location is convenient, offering easy access to malls and key facilities.
• High standards of cleanliness are consistently noted throughout the property.
• Staff members are frequently commended for their welcoming and efficient service.
• Rooms are well-organized and maintained.

Areas to improve

A few Saudi visitors noted areas for improvement, including room size and breakfast pricing.

• Some rooms were described as small with insufficient lighting.
• The price of breakfast was considered high by some guests.
• A minor issue with power adapters was mentioned.

What guests love

Emirati guests appreciate the hotel's attentive service and strategic location, highlighting the staff's welcoming nature and attention to detail.

• Visitors commend the staff's kindness and helpfulness, with special praise for manager Kadir's good efforts.
• Guests enjoy the hotel's elegant facilities, including the spa and gym, alongside the cleanliness of the rooms.
• Travelers value the convenient proximity to nearby shopping malls and the overall pleasant location for their stay.

Areas to improve

Some Emirati guests encountered minor issues concerning room comfort and additional services, alongside a negative experience with an arranged taxi.

• A few visitors mentioned the room felt small when an extra bed was added, or noted the room's air conditioning was a bit warm.
• Some guests observed a chlorine smell in the hotel's swimming pool.
• A complaint was raised about a hotel-arranged taxi service, citing an excessive fare and inappropriate driver behavior.

What guests love

Kuwaiti guests found Sheraton Istanbul Esenyurt to be a comfortable and modern hotel, appreciating its convenient location and welcoming service.

• Staff were frequently praised for their helpfulness and accommodating nature.
• The hotel's cleanliness and pleasant atmosphere were highlighted positively.
• Guests enjoyed comfortable beds and satisfactory room service quality.

Areas to improve

A few Kuwaiti guests noted some areas for improvement, including food quality, facility size, and service speed.

• Food quality at the restaurant and room service was considered average.
• The fitness center was described as small and not very spacious.
• Some experienced slow room service and issues with air conditioning.

What guests love

Qatari guests found their stay at Sheraton Istanbul Esenyurt to be very pleasant, highlighting the hotel's cleanliness and good location.

• Qatari visitors appreciated the high standard of cleanliness.
• The hotel's convenient location was well-regarded.
• Guests found the staff to be very helpful.

Areas to improve

While the overall experience was positive, some Qatari guests noted minor points for improvement during their stay.

• The view from the ninth floor was not satisfactory for some visitors.
• One guest advised against staying on the ninth floor due to the view.

Amenities

• Towels
• Additional toilet
• Slippers
• Toilet
• Hairdryer
• Shower
• Linens
• Refrigerator

Where it is

Koza Mahallesi 1638, Sokak No 4, Esenyurt, 34538 Istanbul, Turkey