Sheraton Istanbul Levent

What Arab guests said

🌍All ArabsSaudisEmiratisKuwaitisQataris

What guests love

Arab guests frequently praise the hotel's convenient location, noting its convenience to transport and shopping, alongside the staff's welcoming and professional demeanor.

• The strategic location and accessibility are consistently highlighted as a major advantage.
• Staff members are often commended for their friendliness, helpfulness, and professionalism.
• The cleanliness of rooms and common areas is a recurring positive observation.
• Many guests found the rooms to be comfortable and spacious.

Areas to improve

Some Arab guests encountered issues with payment and deposit procedures, alongside comments regarding the variety and quality of services like breakfast and room service.

• A few guests expressed dissatisfaction with complex financial procedures concerning deposit amounts.
• Complaints were noted regarding limited breakfast options or its perceived high price.
• Comments were made about the need to improve room service food quality.
• Minor facility issues, such as drainage or room air conditioning, were mentioned by some.

What guests love

Saudi guests frequently praise the hotel's convenient location near transport and shopping, alongside high standards of cleanliness and the friendly service provided by the staff.

• The strategic location offers easy access to the metro and shopping centers.
• Staff are consistently friendly, helpful, and provide attentive service.
• Rooms are comfortable and spacious, maintaining high cleanliness standards.
• Requests are handled promptly, with flexible check-in and check-out options.

Areas to improve

Some Saudi guests encountered issues with the conduct of certain staff members, alongside concerns regarding payment handling and specific facility aspects.

• A few staff members did not meet the expected service standards.
• Instances of unjustified extra charges or issues with deposit refunds were noted.
• Some reviews mentioned problems with bathroom drainage or unpleasant odors.
• A few guests felt the furniture and towels require updating.

What guests love

Emirati guests found the hotel's location to be a significant advantage, contributing positively to their stay.

• The hotel's location was a notable highlight.
• Some visitors found their stay to be satisfactory.
• The chosen location was well-regarded.

Areas to improve

Some Emirati visitors encountered issues with the hotel's financial procedures, particularly concerning the refund of deposited amounts.

• Difficulties arose with payment processes and guarantee refunds.
• Certain guests expressed dissatisfaction with financial transactions.
• Delays in receiving back deposited funds negatively impacted the experience.

What guests love

Kuwaiti guests found Sheraton Istanbul Levent to be a comfortable and pleasant stay, highlighting its prime location and attentive service.

• Staff members are consistently praised for their welcoming and helpful demeanor.
• The hotel is noted for its cleanliness and modern facilities, offering spacious rooms.
• Its proximity to the metro station and shopping centers enhances convenience for guests.
• Breakfast options are varied and enjoyable, with amenities like the pool and sauna adding to the relaxation.

Areas to improve

Some Kuwaiti guests encountered issues with room availability and value for money, alongside minor concerns regarding room cleanliness and air conditioning.

• Guests experienced delays in room readiness or received rooms different from their booking.
• The hotel's pricing was considered high by some, relative to the services or amenities provided.
• Occasional remarks were made about the standard of room cleaning, noting dust on floors.
• A few guests found the air conditioning to be insufficiently cool.

What guests love

Qatari guests found Sheraton Istanbul Levent to be a pleasant hotel, with many appreciating the comfortable rooms and attentive staff.

• Spacious rooms and comfortable beds were highlighted by Qatari visitors.
• The staff's friendly demeanor and helpful interactions were noted.
• Guests appreciated the cleanliness and pleasant ambiance of the hotel.

Areas to improve

A few Qatari guests encountered an issue concerning the cleanliness of bed linens, which impacted their stay.

• One guest reported that the bed sheets were not clean.
• The unclean bed sheets led to an allergic reaction for a visitor.

Amenities

• Toilet paper
• Towels/Sheets (extra fee)
• Additional toilet
• Bath or shower
• Slippers
• Private bathroom
• Toilet
• Free toiletries

Where it is

Buyukdere Caddesi No 3-4, 4 Levent, Kagithane, Kagithane, 34330 Istanbul, Turkey