Smart by Dedeman Eskişehir

What Arab guests said

🌍All ArabsSaudisEmiratisKuwaitisBahrainisOmanis

What guests love

Guests frequently praise the hotel's vibrant location near the river and amenities, noting clean and well-arranged rooms.

• The location is convenient, close to attractions, restaurants, and shops.
• The hotel offers pleasant river views, enhancing the stay.
• Some staff members are noted for their helpfulness and welcoming attitude.
• Breakfast is considered good with variety, and rooms are spacious and clean.

Areas to improve

Some guests encountered issues with customer service, alongside problems with facilities and services like parking and internet.

• Negative experiences were reported regarding unprofessional or impolite staff interactions.
• Guests mentioned slow internet service and the need to pay extra for parking.
• Minor room issues like blocked drains or malfunctioning air conditioning were noted.
• Some found rooms to be small with insufficient space for luggage.

What guests love

Saudi guests appreciate the hotel's prime location near the river and city attractions, noting the convenience of nearby dining and entertainment options.

• The location is good, close to the river and a small commercial complex.
• Rooms are clean and the breakfast is decent.
• Front desk staff are friendly and helpful.

Areas to improve

Some Saudi visitors encountered negative experiences due to unprofessional staff interactions and encountered issues with hotel services and room amenities.

• An unpleasant interaction with a receptionist marred the experience.
• Internet service was slow, and parking incurred an additional fee.
• Rooms felt small and congested, lacking adequate space for luggage.

What guests love

Emirati guests appreciate Smart by Dedeman Eskişehir for its spacious rooms and helpful staff, with particular praise for the good and varied breakfast.

• Rooms are noted for their spaciousness, and staff are friendly and accommodating.
• The breakfast is highlighted as very good with a wide selection of items.
• The hotel offers a good location with convenient access to taxis and parking.

Areas to improve

Visitors should exercise caution regarding the hotel's location to avoid confusion with another establishment bearing the same name in a different area.

• Guests should be aware of potential confusion due to similar hotel names in different locations.
• One guest noted the absence of car parking facilities.

What guests love

Kuwaiti visitors appreciate the hotel's prime location, noting that the rooms are generally good and the breakfast is satisfactory.

• The hotel's geographical position stands out as a key strength.
• Room quality is noted, though some found them a bit small.
• The breakfast offered was well-received by guests.

Areas to improve

Some Kuwaiti visitors encountered challenges with customer service, alongside a lack of certain essential amenities.

• Some reception staff were perceived as not very friendly, with interactions being difficult.
• Issues arose regarding room availability and conflicting information from the front desk.
• The hotel lacks dedicated parking and assistance with luggage handling.

What guests love

Bahraini guests praise the hotel's convenient location, situated near the river and offering convenient access to a small shopping complex and a grocery store for daily needs.

• The hotel boasts a prime location close to the river, ideal for enjoying the scenery.
• A small grocery store is conveniently located downstairs for all necessities.
• Proximity to a small shopping center provides additional retail options.

Areas to improve

Some Bahraini guests encountered issues with the air conditioning, which was hot and shut off when leaving the room, alongside a lack of staff to assist with luggage.

• The air conditioning was noted as being hot, leading to a room change for one guest.
• The AC system automatically turns off when guests leave the room.
• Dedicated staff for luggage assistance were not available.

What guests love

Omani guests appreciated the hotel's vibrant location and direct river views, noting its proximity to restaurants and shops.

• The hotel is noted for its beautiful design and tidy appearance.
• Its central location offers convenient access to various amenities.
• The direct river view enhanced the overall stay experience.

Areas to improve

Some Omani visitors expressed a preference for carpeted floors over wood, with a note regarding the air conditioning system.

• One guest mentioned a preference for carpeted flooring instead of wood.
• It was noted that the air conditioning turns off when leaving the room.

Amenities

• Toilet paper
• Toilet
• Hairdryer
• Garden
• Clothes rack
• Happy hour
• Flat-screen TV
• Wine/Champagne

Where it is

Hoşnudiye Mahallesi Kızılcıklı Mahmut Pehlivan Caddesi No:13 Tepebaşı/Eskişehir , 26000 Eskisehir, Turkey