Soliport Hotel & SPA

What Arab guests said

🌍All ArabsSaudisEmiratis

What guests love

Guests appreciate the hotel's prime location overlooking the marina, with widespread praise for room cleanliness and comfort, alongside the staff's welcoming demeanor.

• The hotel boasts an ideal location, conveniently close to the city center and offering easy access to the marina and town.
• Rooms are noted as clean and comfortable, with staff being friendly and making efforts to ensure guest satisfaction.
• The swimming pool is highlighted as a great feature, and the overall sea and marina views are considered very pleasant.
• Guests commend the quiet atmosphere and the hotel's appealing general design.

Areas to improve

Some guests encountered facility management challenges, including difficulties obtaining extra room entry cards and issues with restaurant bill accuracy.

• Obtaining two entry cards for a room initially required a complaint, as only one was offered.
• Discrepancies were noted in food and beverage bills, necessitating review and correction by the hotel.
• The hotel's numerous stairs present a challenge, potentially making movement difficult for older guests.
• Some feedback points to insufficient lighting at night throughout the hotel and in the rooms.

What guests love

Saudi visitors appreciate the hotel's convenient location and beautiful views, alongside its cleanliness and the staff's pleasant demeanor.

• The prime location and lovely views near the marina.
• The hotel's clean and attractive environment.
• The staff's good manners and welcoming service.

Areas to improve

Some Saudi guests encountered issues with breakfast quality and room service, alongside communication difficulties due to limited English proficiency.

• Breakfast quality, variety, and hygiene require enhancement.
• Room service was slow and lacked basic amenities like robes.
• Limited English skills among some staff hindered communication.

What guests love

Emirati guests appreciate the hotel's prime location, offering easy access to amenities and tranquility with pleasant sea views. They also noted the clean and comfortable rooms, and the welcoming staff who strived to provide a pleasant experience.

• The hotel boasts an ideal location close to the city center and marina.
• Rooms are clean and comfortable, meeting guest needs.
• Staff are friendly and provide good, welcoming service.
• The swimming pool is a notable and enjoyable feature.

Areas to improve

Some guests encountered facility management challenges, such as difficulty obtaining extra room entry cards. Remarks were also made regarding the quality and organization of the breakfast buffet, alongside noise issues attributed to thin walls.

• Obtaining an additional room entry card required an argument with reception.
• The breakfast buffet was limited, requiring requests for most items.
• Issues were noted with billing and unclear prices on the QR menu.
• Some rooms and common areas experienced unpleasant odors.

Amenities

• Toilet paper
• Towels
• Bath or shower
• Slippers
• Private bathroom
• Toilet
• Free toiletries
• Hairdryer

Where it is

Alaçatı, 18000 Sk No:17, 35930 Çeşme, İzmir, 35930 Alaçatı, Turkey