Sumela Park Hotel

What Arab guests said

🌍All ArabsSaudisEmiratisKuwaitisQatarisBahrainisOmanis

What guests love

Guests frequently praise the hotel's strategic location, placing it close to the city center and essential amenities, with appreciation for the helpfulness of some staff members.

• The prime location near the main square offers convenient access to all necessities.
• Some staff members demonstrated notable cooperation and attentiveness to guest needs.
• Appreciation was noted for certain aspects of stylish decor and comfortable common areas.
• Access to laundry facilities enhanced the overall comfort of the stay.

Areas to improve

Many guests report that the hotel requires renovation, with rooms and furnishings appearing dated, alongside issues with service and limited breakfast offerings.

• Rooms and furnishings are in clear need of updating, appearing old and worn.
• Breakfast is often described as limited and lacking variety, sometimes unhygienic.
• Some guests experienced delays during check-in and poor treatment from certain staff.
• There were comments regarding dim bathroom lighting, lack of bidets, and plumbing issues.

What guests love

Saudi visitors appreciate the hotel's prime location, offering convenient access, and note the value of daily housekeeping services that enhance comfort during their stay.

• The hotel's convenient location is a significant advantage for guests.
• Laundry facilities are a welcome amenity, especially for longer visits.
• Smooth check-in processes and the helpfulness of some reception staff.

Areas to improve

Some Saudi visitors encountered issues with room conditions and worn decor, alongside concerns regarding breakfast quality and staff service levels.

• The decor and furnishings appeared dated and did not match expectations from photos.
• Breakfast offerings were limited, with notable concerns about quality and hygiene.
• Some staff members require further training in guest interaction.
• Air conditioning issues or malfunctioning units were reported in rooms.

What guests love

Emirati guests appreciate the hotel's prime location near Trabzon Square, noting its stylish decor and comfortable common areas.

• The hotel's central location offers great convenience for exploring.
• Stylish decor enhances the overall elegance of the stay.
• Common areas provide a pleasant space for relaxation.
• Rooms are clean with comfortable beds.

Areas to improve

Some Emirati guests noted noise disturbances from adjacent rooms, while others expressed general dissatisfaction without specific details.

• Sound can be heard between neighboring rooms.
• A few guests reported general dissatisfaction.

What guests love

Kuwaiti guests appreciate the hotel's prime location, placing them close to essential amenities in Trabzon, alongside the helpful and accommodating staff.

• The central location offers easy access to all key attractions.
• Staff members are cooperative and provide good customer service.
• The hotel's exterior appearance is satisfactory.

Areas to improve

Kuwaiti guests noted that the hotel requires comprehensive renovation, with rooms and furnishings appearing dated and in need of updates, alongside a slow check-in process.

• Rooms and furnishings are in clear need of renovation.
• The check-in process was lengthy.
• Breakfast quality was poor.

What guests love

Qatari visitors appreciate the comfort offered by modern accommodations, valuing the thoughtful touches that enhance their stay.

• Modern furnishings contribute to a comfortable and contemporary atmosphere.
• Guests can enjoy complimentary refreshments to start their day with ease.
• Considerate details enhance the overall sense of satisfaction during the visit.

What guests love

Bahraini guests appreciate the hotel's strategic location near key amenities and the general cleanliness, noting the staff's cooperative and good treatment.

• The central location near Trabzon square offers easy access to dining and shopping.
• Fast internet and clean common areas like the lobby are well-received.
• Staff members are cooperative and provide good service to guests.
• Proximity to the airport adds convenience for travelers.

Areas to improve

Some Bahraini guests encountered issues with room service, facility functionality, and flexibility in handling guest requests, impacting their overall stay.

• A simple late checkout request was denied, causing guest dissatisfaction.
• Room air conditioning, limited power outlets, and the quality of some in-room amenities were noted as drawbacks.
• Weak bathroom lighting, drainage problems, and minor room fixture issues were reported.
• Room and corridor cleanliness, along with breakfast quality, require improvement.

What guests love

Omani visitors praise the hotel's prime location in a vibrant area, making it a preferred choice for short stays.

• The hotel's central location is a key strength.
• Some guests noted the cleanliness of the property.
• Staff cooperation was mentioned by some.

Areas to improve

Omani visitors encountered challenges with room service and staff efficiency, alongside remarks on cleanliness levels and elevator services.

• Delays in room handover and uncooperative staff were noted.
• Concerns were raised about room cleanliness and towel quality.
• Elevator congestion and long waits during peak times were experienced.

Amenities

• Toilet paper
• Towels
• Bath or shower
• Slippers
• Private bathroom
• Toilet
• Free toiletries
• Hairdryer

Where it is

İskenderpaşa Mahallesi Şehit ibrahim Karaoğlanoğlu Caddesi No:14 Trabzon, 61100 Trabzon, Turkey