Sur Hotel Sultanahmet
Hotel in Istanbul, Turkey
What Arab guests said
What guests love
Guests appreciated the personal warmth and welcoming attitude from some staff members, who made them feel like part of a family, contributing to a pleasant and memorable stay.
- Some staff offered personal hospitality, treating guests like family members.
- A welcoming and home-like atmosphere was consistently felt by visitors.
- The location is conveniently close to major tourist attractions.
Areas to improve
Many guests expressed disappointment due to a mismatch between advertised photos and reality, describing buildings as old with issues in cleanliness and ventilation, alongside poor staff interactions.
- The building's condition is old and does not match the displayed photos.
- Cleanliness and ventilation issues were noted in some rooms.
- Poor treatment from some reception staff was reported by guests.
- Some visitors encountered difficulties accessing basic amenities.
What guests love
Saudi guests found the rooms to be pleasant and clean, though some noted that other views might be limited.
- Rooms were described as nice and clean.
- Guests expressed satisfaction with room cleanliness.
- Some rooms offered good views.
Areas to improve
Saudi guests encountered issues with the building's age and cleanliness, along with problems concerning facilities like bathrooms and stairs; some were also relocated to alternative accommodation.
- The building is old and lacks desired cleanliness.
- Showers and stairs were described as old and inconvenient.
- Some guests were moved to apartments away from the main hotel.
- Ventilation in the alternative apartments was poor.
- Guests faced difficulties obtaining amenities like an iron.
What guests love
Emirati guests appreciated the warm welcome and hospitality from some staff members, feeling treated like family during their stay.
- Some staff members were noted for their good hosting, making guests feel at home.
- Visitors enjoyed their stay, highlighting a welcoming and friendly atmosphere.
- The hotel's proximity to key attractions was a positive point for guests.
Areas to improve
Some Emirati guests experienced disappointment due to the hotel's condition not matching online photos, alongside cleanliness issues and inconvenient location, with negative interactions with some staff.
- Guests reported that the hotel's cleanliness standards were below expectations.
- The hotel's location was described as inconvenient and difficult to access key attractions.
- Some visitors encountered rude reception staff who refused basic requests.
- Concerns regarding refunds and transparency were reportedly ignored by management.
What is ArabScore?
How travelers like you really rated this stay — scored only from Arab guests’ reviews, and weighted to stay trustworthy, not just a plain average.
Amenities
- Toilet paper
- Towels
- Bath or shower
- Slippers
- Private bathroom
- Toilet
- Free toiletries
- Hairdryer
Show all amenities (60)
- Shower
- Linens
- Wardrobe or closet
- Extra long beds (> 80 inches)
- Terrace
- Shared kitchen
- Cleaning products
- Electric kettle
- Socket near the bed
- Clothes rack
- Live music/Performance
- Tour or class about local culture
- Walking tours
- Bar crawls
- Evening entertainment
- Nightclub/DJ
- Flat-screen TV
- Cable channels
- Satellite channels
- Radio
- TV
- Fruit
- Minibar
- Tea/Coffee maker
- Public transit tickets
- Invoice provided
- Private check-in/out
- Concierge
- Baggage storage
- Tour desk
- Currency exchange
- Express check-in/out
- 24-hour front desk
- Family rooms
- Daily housekeeping
- Ironing service
- Dry cleaning
- Laundry
- Fax/Photocopying
- Fire extinguishers
- CCTV outside property
- CCTV in common areas
- Smoke alarms
- Security alarm
- 24-hour security
- Safe
- Shuttle service
- Shared lounge/TV area
- Designated smoking area
- Air conditioning
- Hypoallergenic room available
- Wake-up service
Where it is
K. Ayasofya Cd. Mustafapasa Sok. No:3 Sultanahmet, Fatih, 34400 Istanbul, Turkey