Swissotel Resort And Spa Cesme

What Arab guests said

🌍All ArabsSaudisEmiratisKuwaitis

What guests love

Arab guests frequently praise the resort for its beautiful location and great views, alongside a high standard of cleanliness and professional staff service.

• Guests highlight the resort's prime location and scenic views.
• The high level of cleanliness throughout the property is well-regarded by visitors.
• Staff professionalism and helpfulness are consistently noted by guests.
• The resort's facilities, including beach access and fitness center, are appreciated.

Areas to improve

Some guests encountered issues with room temperature control, while others felt the basic amenities did not align with the cost of their stay.

• A few guests experienced discomfort due to issues with room heating or cooling systems.
• Some visitors found the overall experience to be basic relative to the price paid.
• One instance of uncooperative behavior from a front desk staff member was noted.

What guests love

Saudi guests commend the hotel's high standards, highlighting clean condition and attention to detail as key elements for a pleasant stay.

• Visitors praise the professional and supportive nature of the staff.
• The comprehensive facilities, including pools and beach access, are noted as being of good quality.
• Rooms and the overall hotel location are recognized as significant strengths.

Areas to improve

While most Saudi guests had a positive experience, one visitor encountered uncooperative behavior from a male receptionist.

• A negative interaction was reported with a male front desk staff member who was unhelpful.
• No other significant negative feedback was noted by guests.

What guests love

Emirati guests found their stay at the resort to be pleasant, highlighting the cleanliness and quiet atmosphere, complemented by friendly service and attention to detail.

• High cleanliness and a quiet environment ensure comfort.
• Friendly staff provide attentive service.
• Good food quality with attention to detail.
• An overall satisfying experience for visitors.

Areas to improve

Some Emirati guests felt the resort did not meet the expected five-star standard, noting a lack of certain basic amenities and a high price point relative to the value provided.

• Absence of welcome drinks, fruits, or chocolates in rooms.
• Perceived basic service level for the price charged.
• A minor suggestion for more variety at the breakfast buffet.

What guests love

Kuwaiti guests appreciated the resort's prime location and elegant ambiance, with special thanks to Mr. Berat for his helpfulness in resolving a reservation issue.

• The resort boasts a prime location with good views.
• Guests experienced a elegant and comfortable stay.
• Staff provided attentive service to resolve booking concerns.

Areas to improve

Some Kuwaiti guests experienced discomfort due to overly warm rooms caused by the heating system being active in mild weather, a problem the hotel staff could not resolve.

• The heating system was active despite warm weather conditions.
• Rooms became uncomfortably hot, affecting sleep quality.
• Hotel staff were unable to rectify the heating issue.

Amenities

• Beachfront
• Private beach area
• Terrace
• Garden
• Happy hour
• Beach
• Kids' club
• Water sports facilities on site

Where it is

Sifne Cad. No: 35, Ilica, 35930 Çeşme, Turkey