Swissotel Uludag Bursa

What Arab guests said

🌍All ArabsSaudisEmiratisKuwaitisQatarisBahrainis

What guests love

Guests praise the hotel's serene and beautiful location amidst stunning nature, with widespread commendation for the good and friendly service provided by staff aiming for a comfortable experience.

• Visitors commend the cleanliness of rooms and public areas, along with their modern and comfortable design.
• Guests appreciate the welcoming and professional demeanor of the staff, noting their consistent helpfulness.
• The peaceful mountain setting is highlighted as providing an ideal atmosphere for relaxation.
• The breakfast buffet is often praised for its variety and the quality of food served.

Areas to improve

Some guests encountered challenges regarding room temperature due to the lack of effective air conditioning, alongside comments on food quality and pricing at times.

• Several visitors report rooms being too warm and lacking air conditioning for cooling and ventilation.
• There are remarks concerning the quality of certain meals, particularly dinner, and their relatively high prices.
• Some guests noted that the room pillows were not comfortable.
• Occasional communication difficulties were observed due to language barriers with some staff members.

What guests love

Saudi guests praise the hotel's serene mountain location and high standards of cleanliness, complemented by the staff's friendly and professional service.

• The prime location near mountain activities offers a unique relaxing experience.
• Staff members are consistently described as friendly and professional, ensuring attentive service.
• Rooms are noted for their cleanliness, elegant design, and pleasant views.
• Modern hotel facilities contribute to a comfortable and peaceful stay.

Areas to improve

Some Saudi visitors encountered issues with food quality and pricing, alongside air conditioning problems and reception service that impacted their overall experience.

• Dinner quality did not meet expectations, with prices considered high for the value received.
• Certain rooms lacked effective air conditioning or temperature control, causing discomfort.
• Reception service issues were noted, including unprofessional interactions and delays in problem resolution.
• Internet connectivity was occasionally reported as weak.

What guests love

Emirati guests appreciate the hotel's serene location amidst beautiful nature, highlighting the relaxing atmosphere and comprehensive facilities that offer a distinct leisure experience.

• Spacious rooms are beautifully designed with pleasant balconies.
• Staff are friendly and helpful, providing attentive service.
• The secluded and quiet location is ideal for relaxation and nature walks.
• Hotel facilities are complete and easily meet daily needs.

Areas to improve

Some Emirati visitors noted challenges with the quality and variety of breakfast and dinner offerings, alongside comments regarding room ventilation and pillow comfort.

• Breakfast and dinner buffet quality and variety need improvement.
• Some rooms lack good ventilation, making them stuffy.
• Pillows were uncomfortable for sleeping for some guests.
• Communication with staff can be difficult due to language barriers.

What guests love

Kuwaiti guests praise the hotel's elegant and elegant ambiance, highlighting its high cleanliness and tranquil atmosphere that allows for enjoyment of the beautiful natural surroundings.

• Visitors commend the hotel's elevated location and the peaceful environment.
• The staff's friendly and respectful service is noted, with appreciation for prompt responses and good assistance.
• Guests appreciate the modern decor and furnishings, as well as the availability of enjoyable activities for children.

Areas to improve

Some Kuwaiti guests noted limitations regarding certain amenities, particularly the availability of coffee machines and aspects of the dining experience.

• A few visitors mentioned the absence of air conditioning in rooms, which affected their comfort during certain times.
• Some guests felt that the pricing for certain services and facilities was high relative to what was provided.
• Comments suggested a need to enhance the restaurant's menu to better cater to a wider range of tastes.

What guests love

Qatari guests appreciate the hotel's serene location and comfortable atmosphere, complemented by high standards of cleanliness and good facilities.

• Visitors praise the resort's cleanliness and appealing design.
• Guests value the welcoming and professional staff, noting good spa services.
• Children enjoy the available activities, and the breakfast buffet is highlighted for its quality and variety.

Areas to improve

Some Qatari guests noted minor challenges with language barriers among staff, alongside a desire for more variety in children's food options and dinner pricing.

• A few visitors experienced slight communication difficulties due to language barriers with some staff members.
• There is a suggestion to include more food options for children, such as pizza and snacks.
• Some guests commented on dinner prices and expressed a wish for more consistent children's activities throughout the week.

What guests love

Bahraini guests found the property beautiful and tranquil, highlighting the cleanliness and comfort of the rooms.

• Staff are kind, professional, and provide attentive service.
• The hotel offers a quiet and comfortable environment.
• Rooms are clean and well-appointed.

Areas to improve

Some guests noted the absence of air conditioning for cooling purposes.

• Lack of air conditioning for cooling.
• Need to open windows for cooler air.

Amenities

• Toilet paper
• Bath or shower
• Slippers
• Toilet
• Free toiletries
• Bathrobe
• Hairdryer
• Shower

Where it is

Kirazli Mahallesi Kirazliyayla Mevkii No 1 Osmangazi, 16100 Bursa, Turkey