Tepe Palace Hotel Taksim

What Arab guests said

🌍All ArabsSaudisEmiratisKuwaitis

What guests love

Guests praise the hotel's convenient location near Taksim Square and Istiklal Street, alongside general cleanliness and friendly staff service focused on guest assistance.

• The location is strategic and very close to key attractions and shops.
• Staff members are friendly and cooperative, offering valuable help when needed.
• Rooms are clean and comfortable, with attention to detail for a pleasant stay.
• A welcoming gesture of coffee and water upon arrival and departure adds a nice touch.

Areas to improve

Some guests encountered issues with essential room amenities like hot water or slippers, alongside negative experiences with room changes or unavailability of booked rooms.

• Certain rooms lacked basic amenities such as hot water or slippers.
• There were instances of unfulfilled room change requests after complaints.
• Some guests were relocated to lower-standard accommodations upon arrival.
• Early construction noise disrupted sleep quality for some visitors.

What guests love

Saudi guests appreciate the Tepe Palace Hotel Taksim's convenient location, finding it convenient for exploring. They also highlight the helpfulness and cooperative nature of the staff.

• The hotel's strategic location offers easy access to attractions.
• Staff members are cooperative and provide refined service.
• Rooms are clean and tidy, offering comfort.

Areas to improve

Some Saudi visitors noted issues regarding room comfort, such as the absence of certain basic amenities or dim lighting.

• Certain room amenities were not comfortable.
• A lack of items like slippers or warm water for hand washing was observed.
• Room lighting was occasionally weak.

What guests love

Emirati guests praise the hotel's cleanliness and convenient location near Istiklal Street, highlighting the staff's kindness and helpfulness.

• Guests commend the high standard of cleanliness.
• The location is noted as strategic and very close to Istiklal Street.
• Staff members are described as very kind and willing to assist.
• Welcome refreshments like coffee and water are appreciated.

Areas to improve

Some guests experienced significant issues, including being denied their booked accommodation and relocated to a lower-grade property with disruptive noise.

• Guests were denied their confirmed and prepaid accommodation.
• Relocation was to a substandard alternative hotel lacking an elevator.
• Disruptive construction noise negatively impacted guest comfort.
• No compensation or resolution was provided for the issues encountered.

What guests love

Kuwaiti guests generally found their stay at Tepe Palace Hotel Taksim to be a positive experience, with specific aspects leaving a good impression.

• Families expressed satisfaction with their accommodation.
• Visitors noted positive aspects of the hotel.
• Some guests appreciated the service provided.

Areas to improve

Despite some positive experiences, certain Kuwaiti guests felt the hotel did not meet their expectations, with specific areas noted as falling short.

• Some visitors felt the hotel was below expectations.
• Guests did not find standout positive features during their stay.
• The overall experience was described as underwhelming.

Amenities

• Shared kitchen
• Private bathroom
• Outdoor furniture
• Shared lounge/TV area
• Coffee house on site
• Fruit
• Wine/Champagne
• Grocery deliveries

Where it is

Katipmustafa Çelebi Mah. Küçükparmakkapı Sk. No:3 Beyoğlu, Beyoglu, 34433 Istanbul, Turkey