The Bostancı Otel
Hotel in Istanbul, Turkey
What Arab guests said
What guests love
Arab guests appreciate the hotel's comfortable and secure environment, highlighting the friendly and helpful customer service.
- Rooms are noted as clean and comfortable, contributing to a welcoming atmosphere.
- Customer service is a point, with staff being friendly and offering useful recommendations.
- Guests felt secure and well-attended to throughout their stay.
Areas to improve
Some Arab guests encountered issues with staff communication, service quality, and the hotel's facilities.
- Communication with staff was difficult, with mentions of language barriers and unhelpful attitudes.
- Concerns were raised about air conditioning functionality, small elevator size, and lack of a safe box.
- Inconsistencies in room bookings, poor food quality, and room design were noted by some visitors.
What guests love
Saudi guests found the hotel's location to be a positive aspect of their stay.
- The hotel's convenient location was appreciated by Saudi visitors.
Areas to improve
Saudi guests encountered several challenges related to service and facilities, negatively impacting their experience.
- Some Saudi guests expressed dissatisfaction with staff interactions and their English communication skills.
- Saudi visitors reported issues with air conditioning and generally poor service.
- Facilities like the elevator, safe box, and swimming pool were not satisfactory for some.
What guests love
Emirati guests found the hotel to be a comfortable home away from home, appreciating the high level of comfort and attention to detail in a secure and welcoming environment.
- A comfortable, home-like atmosphere with careful attention to detail.
- A secure and reassuring environment throughout the stay.
- Friendly and responsive customer service offering helpful recommendations.
- Clean and comfortable rooms with good facilities.
Areas to improve
Some Emirati guests encountered issues with room bookings not matching the advertised category, alongside poor staff communication and attitude.
- Discrepancies between booked room category and actual room.
- Poor communication and attitude from some staff members.
- The buffet food quality was below expectations.
What is ArabScore?
How travelers like you really rated this stay — scored only from Arab guests’ reviews, and weighted to stay trustworthy, not just a plain average.
Amenities
- Toilet paper
- Towels
- Bidet
- Bath or shower
- Slippers
- Toilet
- Free toiletries
- Hairdryer
Show all amenities (60)
- Shower
- Linens
- Wardrobe or closet
- City view
- View
- Outdoor furniture
- Cleaning products
- Electric kettle
- Socket near the bed
- Clothes rack
- Desk
- iPod dock
- Flat-screen TV
- Cable channels
- Satellite channels
- Telephone
- TV
- Coffee house on site
- Bar
- Minibar
- Restaurant
- Tea/Coffee maker
- Invoice provided
- Private check-in/out
- Concierge
- Baggage storage
- Express check-in/out
- 24-hour front desk
- Child safety socket covers
- Daily housekeeping
- Fax/Photocopying
- Meeting/Banquet facilities
- Fire extinguishers
- CCTV outside property
- CCTV in common areas
- Smoke alarms
- Security alarm
- Key card access
- 24-hour security
- Safe
- Shuttle service
- Convenience store on site
- Vending machine (drinks)
- Designated smoking area
- Air conditioning
- Wake-up service
- Tile/Marble floor
- Heating
- Soundproofing
- Carpeted
- Soundproof rooms
- Elevator
Where it is
Bostancı Mehmet şevket paşa cad. No 20, Kadikoy, 34744 Istanbul, Turkey