The Erzurum Hotel
Hotel in Erzurum, Turkey
What Arab guests said
What guests love
Arab guests generally found their stay at the hotel to be comfortable, highlighting the cleanliness and pleasant ambiance of the rooms.
- Staff members are frequently noted for their welcoming attitude and helpfulness.
- The breakfast buffet is appreciated for its good variety and quality.
- The hotel's quiet location and proximity to attractions were positively mentioned.
Areas to improve
A few guests noted areas for improvement that could enhance the overall guest experience.
- The absence of air conditioning was a concern for some, potentially causing discomfort during warmer periods.
- There were isolated instances of less-than-ideal interactions with specific staff members in the breakfast area.
- Some guests experienced communication challenges with reception staff due to language barriers.
What guests love
Emirati guests find The Erzurum Hotel to be a comfortable and welcoming place, appreciating the clean rooms and friendly staff who ensure a pleasant stay.
- Warm welcome and attentive service from the staff.
- Rooms are clean and comfortable with a nice ambiance.
- The hotel offers good breakfast and a 24-hour restaurant.
What guests love
Kuwaiti guests appreciate the hotel's clean and convenient location, with particular praise for the varied breakfast buffet and the attractive, modern room decor.
- Visitors highlight the cleanliness of the premises and the spacious rooms with appealing designs.
- The breakfast buffet is noted for its variety and generous serving hours.
- Staff members are commended for their pleasant and friendly interactions with guests.
Areas to improve
Kuwaiti guests encounter an issue with the absence of air conditioning in the rooms, which can cause discomfort, especially in warm weather, leading to open windows.
- The lack of air conditioning is a significant concern affecting comfort, particularly during warmer periods.
- Open windows, necessitated by the heat, result in external noise and insect intrusion.
- Some visitors find communication challenging due to reception staff's limited English proficiency.
What is ArabScore?
How travelers like you really rated this stay — scored only from Arab guests’ reviews, and weighted to stay trustworthy, not just a plain average.
Amenities
- Toilet paper
- Towels
- Bath or shower
- Slippers
- Private bathroom
- Toilet
- Free toiletries
- Hairdryer
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- Shower
- Linens
- Wardrobe or closet
- Extra long beds (> 80 inches)
- City view
- Mountain view
- View
- Cleaning products
- Electric kettle
- Socket near the bed
- Clothes rack
- Ski-in, ski-out access
- Ski rental on site
- Ski storage
- Skiing
- Seating area
- Desk
- Satellite channels
- Telephone
- TV
- Coffee house on site
- Kid-friendly buffet
- Kids' meals
- Special diet meals (on request)
- Breakfast in the room
- Minibar
- Restaurant
- Tea/Coffee maker
- Invoice provided
- Lockers
- Private check-in/out
- Baggage storage
- Tour desk
- Express check-in/out
- 24-hour front desk
- Child safety socket covers
- Daily housekeeping
- Suit press
- Ironing service
- Dry cleaning
- Laundry
- Fax/Photocopying
- Meeting/Banquet facilities
- Fire extinguishers
- CCTV outside property
- CCTV in common areas
- Smoke alarms
- Security alarm
- Key card access
- 24-hour security
- Safe
- Shuttle service
Where it is
Yunusemre mah İbrahim Polat Cad Palandöken No 53, 25080 Erzurum, Turkey