The Hera Premium Hotels

What Arab guests said

🌍All ArabsSaudisEmiratisKuwaitis

What guests love

Guests appreciated the spaciousness of the rooms, finding them comfortable and well-sized for their needs.

• The rooms are noted for their generous size and comfort.
• Ample parking space is available for guests.
• Some accommodations offer separate living areas for added convenience.

Areas to improve

A significant number of guests reported serious cleanliness issues, coupled with poor service and unresponsive staff.

• Cleanliness was a major concern, with guests noting uncleaned rooms and facilities.
• Customer service was lacking, marked by communication difficulties and unmet requests.
• Room maintenance issues were observed, including faulty lighting and broken door handles.
• Some guests found the location inconvenient and lacking nearby amenities.

What guests love

Saudi guests appreciate the spacious and comfortable rooms, along with the convenient free parking available.

• Rooms are noted for their generous size and comfort, sometimes featuring separate living and sleeping areas.
• Ample free parking is available, which is a plus for guests arriving by car.
• The presence of a functional refrigerator for drinks was a positive point for some visitors.

Areas to improve

Some Saudi visitors encountered issues with facility cleanliness, staff service, and communication challenges during their stay.

• Concerns were raised regarding the cleanliness of bed linens and bathrooms.
• Instances of slow service and perceived poor treatment by some staff members were reported, particularly during check-in.
• Communication barriers with staff and issues related to booking policies and room allocation affected some family stays.

What guests love

Emirati guests appreciated the spaciousness of the hotel rooms, finding them to be adequately sized for a comfortable stay.

• The rooms were noted for their generous size, offering ample space.
• Guests found the room dimensions to be sufficiently large.
• The spaciousness of the accommodations was a positive aspect for visitors.

Areas to improve

Emirati guests expressed significant disappointment due to various issues including poor service, cleanliness concerns, and room allocation problems, which negatively impacted their overall experience.

• Visitors encountered uncooperative staff and a lack of attention to their requests.
• Cleanliness was a notable concern, with rooms requiring frequent reminders for service.
• Guests reported issues with service quality and breakfast availability as advertised.
• There were complaints regarding unsuitable room assignments for families and refused refund requests.

What guests love

Kuwaiti guests noted the hotel's convenient location near the metro station, which facilitates easy travel around the area.

• The proximity to the metro station is a convenient aspect.
• Some visitors found the location to be accessible.
• Guests appreciated the nearby transportation options.

Areas to improve

Kuwaiti guests reported significant issues with room cleanliness, maintenance problems, and poor service, often feeling their complaints were not addressed by management.

• Rooms were not adequately cleaned upon arrival.
• Recurring problems with furniture and lighting maintenance were noted.
• Service was slow and ineffective in fulfilling requests.
• Communication with some staff members proved difficult.
• Guest complaints did not receive satisfactory responses from management.

Amenities

• Toilet paper
• Towels
• Slippers
• Private bathroom
• Toilet
• Free toiletries
• Hairdryer
• Shower

Where it is

Eski Uskudar Cad.Elifce Sk.No:3 Zumrutevler, Maltepe, 34582 Istanbul, Turkey