The Sign Kocaeli Thermal Spa Hotel &Convention Center

What Arab guests said

🌍All ArabsSaudisEmiratisQataris

What guests love

Arab guests appreciate the hotel's diverse facilities, including indoor and outdoor pools and water games, alongside a good and varied breakfast offering satisfactory choices.

• Guests praise the spacious and comfortable rooms, noting the quality of thermal facilities like the hammam and hot pool.
• Visitors value the hotel's good location and proximity to certain attractions and essential services.
• Positive interactions with some staff members and their cooperation are highlighted, contributing to a pleasant stay.

Areas to improve

The hotel faces frequent criticism regarding old furniture and furnishings, alongside noticeable issues with air conditioning that is often ineffective or malfunctioning.

• Many guests report communication difficulties due to language barriers with most staff, along with poor service and unprofessionalism at reception.
• Problems with room cleanliness are mentioned, with some essential amenities not being provided regularly, and occasional unpleasant odors.
• Some visitors noted malfunctioning facilities like the sauna and bathroom leaks, as well as slow replenishment of breakfast items.

What guests love

Saudi guests appreciate the hotel's convenient location near essential amenities and enjoy facilities like swimming pools and water attractions.

• Visitors noted the availability of hot water and satisfactory room service.
• The breakfast is described as good and varied, with special mention of the indoor and outdoor pools.
• Guests found the hotel to be generally quiet with well-sized rooms.

Areas to improve

Many Saudi guests report issues with the hotel's aged facilities, particularly problematic air conditioning affecting comfort, alongside concerns regarding service quality.

• Reviewers mentioned that the furniture and overall facilities are old and in need of renovation.
• Complaints were frequent regarding the poor performance of the air conditioning, failing to cool rooms adequately.
• Some visitors expressed dissatisfaction with the service levels and the conduct of certain staff members.

What guests love

Emirati guests found the hotel's ambiance pleasant, appreciating aspects like the thermal facilities and room comfort.

• Guests enjoyed the thermal facilities, including the hammam and hot pool.
• Some noted the comfortable room size and good hotel location.
• The overall ambiance was described as good with professional staff.

Areas to improve

Emirati guests encountered challenges with old furniture and communication difficulties due to language barriers.

• The furniture was described as old and uncomfortable.
• Many faced communication issues with staff speaking only Turkish.
• Some guests reported problems with reception service and WiFi connectivity.

What guests love

Qatari guests appreciated the delicious breakfast with a good variety of options, highlighting the welcoming and helpful service from the staff.

• Qatari visitors enjoyed a wide selection of tasty dishes at breakfast.
• The staff were praised by Qatari guests for their welcoming and helpful service.
• Qatari families noted the good and varied breakfast offerings.

Areas to improve

Some Qatari visitors experienced discomfort due to excessive heat in the rooms, accompanied by unpleasant odors and issues with appliance functionality.

• Guests reported rooms being too hot with non-functional air conditioning.
• A strong, unpleasant smell was noted by some visitors inside the rooms.
• Some families encountered problems with the in-room refrigerator not working.

Amenities

• Toilet paper
• Towels
• Bath or shower
• Slippers
• Private bathroom
• Toilet
• Free toiletries
• Bathrobe

Where it is

Yenikoy Merkez Mah. Kultur Sok. No: (40 yani) Basiskele, 41275 Yeniköy, Turkey