Tiara Thermal & SPA Hotel
Hotel in Bursa, Turkey
What Arab guests said
What guests love
Arab guests appreciate the hotel's prime location and proximity to services, with many commending the welcoming and friendly reception staff.
- The hotel's strategic location is frequently highlighted as a key advantage.
- Guests noted the pleasant demeanor and helpfulness of the reception team.
- Some visitors found the breakfast offerings to be good.
Areas to improve
Some Arab guests encountered disappointing experiences due to issues with cleanliness and maintenance, alongside poor service from certain staff members.
- Guests reported concerns regarding room and bathroom cleanliness, as well as outdated furnishings.
- Malfunctions were noted with certain amenities, such as bathroom jacuzzis or hot water flow.
- Several visitors mentioned disturbances from other guests and insufficient management response.
What guests love
Saudi visitors appreciate the hotel's prime location, finding it a convenient base for their stay.
- The hotel boasts a strategic location that offers easy access to attractions.
- Guests value the convenient setting for exploring the area.
Areas to improve
Some Saudi visitors encountered maintenance issues, including a non-functional and leaking jacuzzi, alongside concerns regarding water quality.
- The jacuzzi was reported as not working and experiencing leaks.
- Concerns were raised about the hygiene and quality of the water provided.
What guests love
Emirati guests appreciated the delicious breakfast and found the staff to be very helpful and fluent in English.
- Guests enjoyed a satisfying breakfast during their stay.
- Visitors found the staff to be friendly and very accommodating.
- The staff's ability to communicate in English was a notable positive.
Areas to improve
One guest expressed significant disappointment due to unexpected additional charges for a family suite, negatively impacting the value for money.
- A guest encountered unjustified extra charges upon arrival.
- The guest felt their long-term loyalty was not appreciated.
- The value for money was considered poor compared to nearby hotels.
What guests love
Kuwaiti guests appreciate the hotel's convenient location and proximity to services, noting the cheerful reception staff.
- The hotel's strategic location is highlighted as being close to essential amenities.
- Reception staff are described as friendly and welcoming to visitors.
- Some visitors found the overall place to be fantastic.
Areas to improve
Some Kuwaiti visitors encountered issues with small room sizes, bathroom functionality, and cleanliness, alongside significant noise disturbances.
- Guests reported rooms being very small with poor water flow in bathrooms.
- Inconsistent hot water supply during showers was a point of concern for some.
- Concerns were raised about the hotel's cleanliness and the dated condition of furniture and bathrooms.
- Several guests experienced considerable noise from children and teenagers in the corridors at night.
What is ArabScore?
How travelers like you really rated this stay — scored only from Arab guests’ reviews, and weighted to stay trustworthy, not just a plain average.
Amenities
- Toilet paper
- Towels
- Bath or shower
- Slippers
- Private bathroom
- Toilet
- Free toiletries
- Hairdryer
Show all amenities (60)
- Bath
- Shower
- Wardrobe or closet
- View
- Outdoor furniture
- Electric kettle
- Socket near the bed
- Clothes rack
- Desk
- Flat-screen TV
- Satellite channels
- Telephone
- TV
- Coffee house on site
- Wine/Champagne
- Kids' meals
- Breakfast in the room
- Bar
- Minibar
- Restaurant
- Invoice provided
- Lockers
- Concierge
- Baggage storage
- Currency exchange
- Express check-in/out
- 24-hour front desk
- Daily housekeeping
- Suit press
- Ironing service
- Dry cleaning
- Laundry
- Fax/Photocopying
- Meeting/Banquet facilities
- Fire extinguishers
- CCTV outside property
- CCTV in common areas
- Smoke alarms
- Security alarm
- Key card access
- 24-hour security
- Safe
- Shared lounge/TV area
- Designated smoking area
- Air conditioning
- Wake-up service
- Heating
- Car rental
- Elevator
- Family rooms
- Facilities for disabled guests
- Non-smoking rooms
Where it is
Çekirge Mah. 1. Murat Cad. No:5 Osmangazi , 16070 Bursa, Turkey