Topkapi Old City Kensington Hotel Ottoman Heritage

What Arab guests said

🌍All ArabsSaudisEmiratisKuwaitis

What guests love

Arab guests frequently praise the hotel's convenient location near key attractions and the helpful, friendly nature of the staff.

• The property is noted for its general cleanliness.
• Specific staff members are commended for their supportive service.
• The location is considered convenient and family-friendly.
• Guests find the hotel offers good value.

Areas to improve

Some guests noted concerns regarding room cleanliness and limited services, alongside minor disturbances.

• Breakfast options are described as limited and repetitive.
• Sheet changes were not consistently daily.
• Facilities like the elevator are small, and external noise can be an issue.
• There were comments about inflexible check-out times.

What guests love

Saudi guests frequently highlight the hotel's prime location as a significant advantage, contributing to overall satisfaction with their stay.

• The hotel boasts a strategic and convenient location.
• Guests expressed general contentment with their overall experience.
• The convenient location is a key positive aspect.

Areas to improve

Some Saudi visitors noted concerns regarding cleanliness standards and specific service aspects, including bedding changes and air conditioning noise.

• Some cleanliness issues were observed during stays.
• Breakfast offerings were limited and of average quality.
• The air conditioning unit was noted as being quite noisy.

What guests love

Emirati guests appreciate the hotel's high level of cleanliness and the friendly service provided by the staff, highlighting its convenient location and proximity to transport.

• Rooms and facilities are noted for their good cleanliness.
• Staff are helpful and offer valuable assistance.
• The location is ideal, providing easy access to the tram station.
• Good value for the price paid.

Areas to improve

Some Emirati visitors noted limitations in certain hotel facilities, such as the small size of the elevator.

• Certain hotel facilities are limited.
• The elevator is small in size.

What guests love

Kuwaiti guests appreciated the hotel's staff, describing them as very welcoming and cooperative during their stay.

• Visitors praised the hotel staff for providing the best reception experience during their time in Turkey.
• The hotel's prime location, close to major tourist attractions, was noted positively.
• Guests found the reception staff and hotel workers to be polite and cooperative.

Areas to improve

Some Kuwaiti guests encountered issues with room and bathroom cleanliness, alongside concerns about the quality of amenities and breakfast.

• Guests noted that rooms required specific requests for cleaning and bathrooms were not consistently clean.
• Towels were described as old and possessing an unpleasant perfume scent.
• The breakfast selection was found to be poor and repetitive, with very limited fruit and cheese options.
• The building's vibration from passing trams was a notable concern for some visitors.

Amenities

• Outdoor furniture
• Garden
• Coffee house on site
• Fruit
• Wine/Champagne
• Special diet meals (on request)
• Bar
• Restaurant

Where it is

Topkapı Mahallesi Turgut Özal Millet Cad. No:148 Şehremini - Fatih İstanbul, Fatih, 34101 Istanbul, Turkey