Usta Park Hotel

What Arab guests said

🌍All ArabsSaudisEmiratisQatarisBahrainisOmanis

What guests love

Guests frequently praise the hotel's good location in the city center, making it an ideal base for shopping and exploring the vibrant surroundings.

• The central location, close to the main square and shopping areas, is consistently highlighted as a major advantage.
• Staff members, particularly at reception and for car services, are often commended for their helpfulness and good service.
• The cleanliness of rooms and the daily housekeeping service are appreciated aspects of the stay.
• Breakfast is noted by some guests as being varied and tasty.

Areas to improve

The hotel faces criticism regarding its aged facilities and infrastructure, alongside recurring issues with air conditioning performance and occasional cleanliness concerns.

• Many guests report that the hotel and its furnishings are old and in need of renovation.
• Complaints about the air conditioning system's inconsistent or poor performance are frequently mentioned.
• Some visitors noted issues with bathroom or room cleanliness, and a lack of essential amenities.
• Poor soundproofing between rooms is cited by some guests as a source of disturbance.

What guests love

Saudi guests frequently praise the hotel's prime location in the heart of Trabzon, offering convenient access to essential services and attractions.

• The central location serves as an good base for exploring the city's offerings.
• Guests appreciate the variety and quality of the breakfast selections.
• The welcoming and helpful nature of the reception staff is often highlighted.

Areas to improve

Some Saudi guests encountered room maintenance issues, particularly concerning air conditioning performance and sound insulation, alongside some cleanliness concerns.

• Several guests reported that the air conditioning units did not perform optimally in certain rooms.
• A number of visitors noted poor soundproofing between rooms, leading to disturbances.
• Isolated comments mentioned that the cleanliness level could be improved in some areas of the rooms.

What guests love

Emirati guests appreciate the hotel's prime location near the city center, noting good cleanliness and helpful staff.

• The hotel's central location offers convenient access to attractions.
• Guests commend the overall cleanliness maintained throughout the property.
• Staff interactions are noted positively for their helpfulness.

Areas to improve

Some Emirati guests encountered issues with the hotel's older facilities, alongside remarks on room service and reservation management.

• Certain rooms and bathrooms appear dated and could benefit from modernization.
• Service inconsistencies were noted, including incorrect room assignments or missing amenities.
• The hotel received feedback regarding weak internet service and inflexibility with stay extensions.

What guests love

Qatari visitors appreciate the hotel's prime location near the vibrant Trabzon Square and highlight the notable cleanliness of the rooms as a significant advantage.

• The hotel's central location close to Trabzon Square.
• Room cleanliness that guests found satisfactory.
• The staff's good conduct from arrival to departure.

Areas to improve

Some Qatari visitors expressed disappointment with the hotel's worn condition and facilities needing maintenance, alongside issues with basic cleanliness and essential amenities.

• The hotel requires significant maintenance, with facilities appearing worn.
• A lack of basic bathroom toiletries such as soap and shampoo.
• Concerns regarding the cleanliness of bedding and duvets, with unsatisfactory responses to complaints.
• Some guests noted that the furnishings were old and uncomfortable.

What guests love

Bahraini guests appreciate the hotel's prime location, placing them in the heart of a vibrant area with easy access to amenities and shopping.

• The hotel's location is ideal for shopping and close to all services.
• The hotel is considered a suitable choice for many returning guests.
• Guests praise the cleanliness of the place and its ability to meet expectations.

Areas to improve

Some Bahraini visitors noted that certain hotel facilities require maintenance, particularly bathrooms described as old and not entirely clean.

• Some rooms did not match the original booking in terms of space or bed type.
• There are comments about the age of some facilities and the need for upkeep.
• Bathrooms require special attention regarding cleanliness and water drainage.

What guests love

Omani guests praise the hotel's prime location in the heart of the shopping district, noting the daily room cleaning and attentive service from friendly staff.

• convenient location near major shopping areas.
• Clean rooms with daily housekeeping service.
• Respectful and kind interactions with reception and valet staff.
• Convenient private parking available.

Areas to improve

Some Omani visitors noted that the hotel is older and could benefit from renovations, with comments regarding limited breakfast choices and unexpected extra charges.

• The hotel is older and requires some updates.
• Breakfast options are somewhat limited.
• Additional charges were noted for certain items like omelets.

Amenities

• Towels
• Slippers
• Free toiletries
• Hairdryer
• Shower
• Terrace
• Socket near the bed
• Satellite channels

Where it is

Iskenderpaşa Mah.Şehit İbrahim Karaoğlanoğlu Cad.No:6/8 Merkez, 61100 Trabzon, Turkey