Vela Verde Hotel & SPA Yalova

What Arab guests said

🌍All ArabsSaudisEmiratisKuwaitisQatarisOmanis

What guests love

Arab guests appreciate the hotel's tranquil location amidst beautiful nature, highlighting the staff's warm and professional service.

• The hotel's natural surroundings and peaceful atmosphere are frequently praised by visitors.
• Staff members are often commended for their welcoming attitude and helpfulness.
• The hotel offers good value for money, with competitive pricing noted.
• Guests enjoy the pleasant swimming pool and the scenic views from the property.

Areas to improve

Some Arab guests encounter challenges regarding the hotel's location, noting its distance from the city center and the need for a private car.

• The hotel's distance from the city center and the necessity of having a private car are frequently mentioned.
• Issues with weak and unstable Wi-Fi connectivity are reported by several visitors.
• Rooms and bathrooms are sometimes described as small, with uncomfortable beds noted.
• Concerns are raised about outdated facilities and insufficient parking availability.

What guests love

Saudi guests appreciate the hotel's serene location amidst beautiful nature and the warm, professional service provided by staff dedicated to guest comfort.

• The hotel boasts a lovely setting surrounded by forests and hills, offering a relaxing and quiet atmosphere.
• Visitors commend the staff's friendly demeanor and welcoming attitude, with special thanks to individuals for their efforts.
• Heated swimming pools and relaxation areas are available, enhancing the enjoyable stay experience.
• The hotel is considered good value for money, with overall cleanliness noted.

Areas to improve

Saudi visitors encounter challenges with limited parking, weak Wi-Fi service, and unstable water temperatures in the bathrooms.

• The hotel suffers from a lack of dedicated parking, requiring guests to park near a petrol station.
• The Wi-Fi service is reported as weak and unstable, causing inconvenience.
• Bathrooms are described as small, with erratic hot and cold water temperatures.
• Some rooms are considered underwhelming, and the beds and bedding lack comfort.

What guests love

Emirati guests appreciate the hotel's tranquil forest location and comfortable atmosphere, complemented by the staff's friendly and welcoming service.

• Visitors praise the staff's kindness and attentive service, with special mentions for certain individuals.
• Guests enjoy the beautiful setting offering peace and proximity to nature.
• The hotel's clean environment and pleasant style contribute to a relaxing stay.
• Available parking and nearby small shops are noted as convenient.

Areas to improve

Some Emirati guests encountered issues with hotel accessibility, facility quality, and challenges with service and reservation management.

• Access to the hotel from the main road is noted as difficult, with proximity to a fuel station also mentioned.
• Certain facilities, like the sauna, are described as dated or inadequately equipped.
• A few stays were affected by sudden reservation cancellations or room preparation problems upon arrival.
• Air conditioning issues and their impact on personal belongings were reported.

What guests love

Kuwaiti guests highlighted the hotel's restaurant as a significant positive aspect, and the reception staff offered a welcoming and helpful experience.

• The hotel's restaurant stood out as a notable positive feature.
• Reception staff provided good assistance and a welcoming atmosphere.
• The warm welcome and service received appreciation from visitors.

Areas to improve

A few Kuwaiti guests encountered an issue with the cleanliness of a bed cover, which was subsequently addressed.

• A bed cover was found to be not clean during the stay.
• The non-clean bed cover was replaced.

What guests love

Qatari guests appreciated the friendly and welcoming staff, noting positively the presence of an Arabic-speaking team member.

• Staff members were friendly and provided good service.
• The availability of an Arabic-speaking employee was valued.
• The hotel offered a pleasant overall experience.

Areas to improve

Some Qatari visitors encountered issues with room service requiring prior requests, alongside concerns about cleanliness and the restaurant's temperature.

• Housekeeping and amenities required specific requests to be fulfilled.
• The restaurant area was uncomfortably warm with no air conditioning.
• The pool area lacked sufficient cleanliness.
• Reception staff were not particularly welcoming.
• Single beds were small and breakfast quality was below expectations.

What guests love

Omani guests appreciated the friendly and helpful service provided by the hotel staff, noting their pleasant interactions and personal attention.

• Staff members were very friendly and helpful.
• The reception experience was welcoming.
• The restaurant's location and table layout were well-arranged.

Areas to improve

Some Omani guests noted a limited variety in breakfast options and experienced some external disturbances that affected their comfort.

• The variety of breakfast dishes was limited.
• Insects outside the hotel impacted comfort.
• A billing issue was reported without a response.

Amenities

• Toilet paper
• Bath or shower
• Slippers
• Toilet
• Free toiletries
• Hairdryer
• Wardrobe or closet
• Mountain view

Where it is

SOĞUCAK KÖYÜ MERKEZ Mah. YALOVA-BURSA YOLU Sk. OTEL VELA VERDE NO:269 D:A MERKEZ / YALOVA, 77200 Yalova, Turkey