Wellborn Luxury Hotel

What Arab guests said

🌍All ArabsSaudisEmiratisKuwaitisQatarisBahrainisOmanis

What guests love

Guests frequently praise the hotel's prime location near the sea and amenities, alongside good cleanliness and helpful staff service.

• The hotel's strategic location close to the sea and services is a significant advantage.
• Visitors commend the level of cleanliness maintained in rooms and public areas.
• Staff interactions are often described as pleasant and helpful.
• Breakfast is noted as a good and varied meal, offering a satisfying experience.
• Pleasant views of the sea or mountains add to the overall appeal.

Areas to improve

Some guests encountered issues with outdated furniture and deteriorating facilities, alongside inconsistent service quality and technical problems.

• The room furniture is considered old and in need of updating and renovation.
• Air conditioning performance was noted as weak or ineffective in certain rooms.
• Some visitors reported unpleasant odors in rooms or corridors.
• Inconsistent Wi-Fi service, described as unstable or slow, was a recurring concern.
• Service quality varied, with some staff interactions perceived as unprofessional or lacking warmth.

What guests love

Saudi guests frequently praise the hotel's prime location and appealing sea and mountain views, alongside a satisfying breakfast and good room services.

• The location is ideal, close to essential services and the waterfront.
• Beautiful sea and mountain vistas enhance the overall stay experience.
• Breakfast offers good variety, and staff service is friendly and helpful.
• Room cleanliness and complimentary parking services were appreciated.

Areas to improve

Some Saudi visitors encountered issues with unreliable Wi-Fi, ineffective air conditioning, and bathrooms requiring maintenance.

• Wi-Fi service was reported as unstable or weak on occasion.
• Room air conditioning was not sufficiently effective for some guests.
• Some bathroom facilities were noted as needing updates or repairs.
• A lingering smoke odor in rooms was mentioned by a few guests.

What guests love

Emirati guests praise the hotel's convenient location near the sea and walking paths, alongside its comprehensive facilities including a spa, gym, and Turkish bath.

• Rooms are clean and comfortable, with the location being convenient for city access and shopping.
• Staff members are friendly and cooperative, providing professional service.
• Hotel facilities are very good, featuring ample parking and spacious lobby areas.

Areas to improve

A few Emirati guests noted areas for improvement, such as the absence of microwaves in rooms or receiving a room with a different view than requested.

• One staff member was uncooperative and provided a bed unsuitable for the hotel's standard.
• Some staff appeared untrained, impacting their professionalism.
• A guest received a mountain view room instead of the sea view they had requested.

What guests love

Kuwaiti guests frequently praise the hotel's convenient location near dining and entertainment, alongside the friendly and professional service provided by the staff.

• The prime location near the lake, promenade, and amenities.
• The staff's welcoming attitude and prompt assistance.
• The cleanliness maintained throughout the rooms and hotel.
• The quality and variety of the breakfast offerings.

Areas to improve

Some Kuwaiti guests noted that the room furnishings appear dated and require renovation, with comments also arising regarding sound insulation and air conditioning.

• The furniture and decor in the rooms seem old and need updating.
• Issues with the air conditioning, which does not provide sufficient cooling.
• Some rooms experience noise from outside or other floors.
• Certain staff members received criticism for lacking kindness or poor service.

What guests love

Qatari guests frequently highlighted the hotel's prime location and proximity to various amenities, alongside a generally clean environment and friendly staff interactions.

• The hotel's strategic location offers convenient access to the sea, cafes, and restaurants.
• Staff members are noted for their welcoming and cooperative demeanor.
• Overall cleanliness of the hotel was a positive aspect for many visitors.
• Some guests appreciated the food quality and pleasant views.

Areas to improve

A number of Qatari guests encountered issues with noise, alongside observations regarding the condition of furniture and room facilities.

• Some guests reported disruptive noise originating from outside the hotel.
• The furniture in certain rooms was described as old and in need of replacement.
• There were mentions of air conditioning malfunctions and issues with bathroom amenities.

What guests love

Bahraini guests appreciated the beautiful sea views from their rooms and noted the friendly and cooperative nature of the reception staff.

• Guests enjoyed the pleasant sea views from their rooms.
• The reception staff were found to be very friendly and cooperative.
• A comfortable bed was highlighted as a positive aspect of the stay.

Areas to improve

Some Bahraini visitors encountered negative experiences including staff rudeness, technical room issues, and unpleasant odors throughout the hotel.

• Guests reported unwelcoming behavior from reception staff.
• Families experienced significant delays due to electrical problems in rooms.
• Unpleasant smells were noted in the hotel and bathrooms.
• Issues with Wi-Fi functionality and poor window insulation affecting noise and temperature were mentioned.

What guests love

Omani visitors appreciate the hotel's prime location and cleanliness, noting the helpfulness and kindness of the staff who provide valuable assistance.

• Guests praise the hotel's strategic location and convenient accessibility.
• The polite demeanor and helpfulness of luggage porters and valet services are noted.
• Visitors expressed satisfaction with the overall cleanliness of the hotel's facilities.

Areas to improve

Some Omani visitors encountered issues with essential services, including limited valet parking hours and difficulties obtaining luggage assistance.

• Concerns were raised about the unavailability of valet parking after late hours.
• A lack of certain room amenities, such as tissues, was noted by some guests.
• Visitors mentioned the absence of bidets in some bathrooms.

Amenities

• Toilet paper
• Private bathroom
• Toilet
• Free toiletries
• Hairdryer
• Shower
• Wardrobe or closet
• Alarm clock

Where it is

Sahil Mah.Cevher Dudayev Cad. No:53 Basiskele Izmit/Kocaeli, 41090 Kocaeli, Turkey