White Monarch Hotel

What Arab guests said

🌍All ArabsSaudisEmiratisBahrainisOmanis

What guests love

Guests appreciate the hotel's convenient location near public transport, with some finding the staff helpful and friendly.

• The strategic location, close to the metro, is frequently highlighted as a positive aspect.
• Some staff members are noted for providing good assistance to guests.
• A few guests found the rooms to be spacious and well-appointed.

Areas to improve

Many guests express dissatisfaction with small room sizes and inadequate facilities, alongside complaints about service quality and cleanliness.

• The small size of the rooms and their lack of modern comfort are recurring complaints.
• Guests encountered issues with air conditioning functionality and in-room Wi-Fi connectivity.
• Some feel the service and cleanliness standards do not align with the hotel's four-star rating.
• Certain staff members are perceived as unfriendly, with communication challenges noted.

What guests love

Saudi guests appreciate the hotel's good location, finding it a convenient base for their stay.

• The hotel's location is highlighted as a key positive aspect.
• Visitors found the location to be very convenient.

Areas to improve

Saudi visitors encountered issues with room availability, service quality, and the hotel's star rating not matching expectations.

• Some guests were informed of no rooms being available despite confirmed bookings, leading to unexpected expenses.
• Several visitors felt the hotel did not meet the standards expected of a 4-star establishment.
• A number of guests reported unfriendly and rude staff who seemed indifferent to their jobs and customers.

What guests love

Emirati guests appreciate the hotel's convenient location near the metro and the helpfulness of the staff.

• The hotel's location is very close to the metro station.
• Staff members are cooperative and offer assistance.
• Rooms are spacious, providing comfortable living areas.

Areas to improve

Some Emirati guests encountered issues with small room sizes, air conditioning and Wi-Fi problems, and a need for maintenance.

• Some rooms are small in size.
• Experienced issues with air conditioning and Wi-Fi service.
• Maintenance is needed in the rooms and spa facilities.

What guests love

Bahraini guests found the hotel's breakfast to be good, highlighting it as a positive aspect of their stay.

• The breakfast was very good.
• Guests appreciated the quality of the morning meal.

Areas to improve

Bahraini visitors encountered issues with the hotel's cleanliness, outdated facilities, and challenges with staff communication, alongside concerns about pets near dining areas.

• Pets were observed in the vicinity of dining areas.
• Some rooms and facilities, including toilets, were noted as old and in need of renovation.
• Communication was difficult due to staff not speaking English.

What guests love

Omani guests noted the professional service provided by the hotel manager, who helped improve their stay.

• The hotel manager was praised for her professionalism and English communication skills.
• She assisted in changing rooms to larger ones on higher floors.
• A professional manager speaking English was highlighted by some visitors.

Areas to improve

Omani visitors expressed disappointment with the hotel's standard, deeming it below a four-star rating due to service and facility issues.

• The hotel's standard is considered below four stars, closer to two or three.
• General service is poor and staff behavior is unsatisfactory, with communication difficulties in English.
• The escalator leading to the hotel was reportedly stopped to save electricity.
• Bathrooms are very small, and facilities felt outdated and not up to modern comfort.
• Breakfast was modest and not suitable for the hotel's expected standard.

Amenities

• Toilet paper
• Towels
• Bath or shower
• Slippers
• Toilet
• Free toiletries
• Hairdryer
• Shower

Where it is

Mecidiyeköy mahallesi Büyükdere Caddesi No:65 şişli, Sisli, 34200 Istanbul, Turkey