ALBA HOTEL & SPA

What Arab guests said

🌍All ArabsSaudisEmiratisKuwaitisQatarisBahrainisOmanis

What guests love

Arab guests frequently praise the hotel's friendly and helpful staff, alongside its general cleanliness and convenient location.

• Visitors commend the staff's welcoming demeanor and consistent readiness to assist with requests.
• The hotel is noted for its overall cleanliness, offering spacious and comfortable rooms.
• Guests appreciate the property's accessible location, close to various amenities and services.
• The breakfast is considered good value, with some enjoyable offerings.

Areas to improve

Some guests encountered issues with room soundproofing, breakfast quality and variety, and occasional service or administrative shortcomings.

• Many visitors report poor sound insulation, allowing noise from adjacent rooms and corridors to be audible.
• The breakfast is noted by some as having limited variety or inconsistent quality.
• Minor issues were mentioned regarding slow service, lack of diverse TV channels, or insufficient drinking water.
• A few guests experienced delays in check-in or inflexible policies, with some comments on furniture condition or facilities.

What guests love

Saudi visitors appreciate the hotel's clean environment and friendly staff service, with special mention of certain employees who contributed to a pleasant stay.

• Guests commend the cleanliness of the rooms and common areas.
• The hotel's location is considered convenient and close to amenities.
• Breakfast is generally good and meets guest expectations.
• Staff members are noted for their welcoming attitude and good service.

Areas to improve

Some Saudi visitors encountered issues with noise, unclear visitor policies and extra charges, alongside observations regarding the condition of certain rooms.

• Guests report disturbances from external and internal noise.
• There are complaints about check-in delays and ambiguous visitor policies.
• Some rooms require updates and lack certain essential amenities.
• Lack of parking and distance from attractions were noted.

What guests love

Emirati guests frequently praise the hotel's welcoming staff and good value for money, noting clean and comfortable rooms as a highlight of their stay.

• Visitors often commend the hospitality and helpfulness extended by the reception and general staff.
• The hotel is recognized for offering good value, particularly when considering the price point.
• Rooms are described as spacious, clean, and well-equipped, contributing to a pleasant stay.
• The location is appreciated for its proximity to dining and shopping options.

Areas to improve

Some Emirati guests noted concerns regarding the swimming pool's size, breakfast variety, and occasional issues with service efficiency and room maintenance.

• The swimming pool area is frequently mentioned as being small in size.
• Breakfast offerings are sometimes criticized for limited variety and inconsistent food quality.
• Guests reported instances of slow service, air conditioning problems, or limited facility availability.
• Challenges were noted with check-in policies and the functionality of room keys.

What guests love

Kuwaiti guests noted the comfort of the beds during their stay at the hotel.

• The comfort of the bed was highlighted.
• Some visitors found the hotel's offerings to be acceptable.
• Certain aspects of the accommodation were deemed good.

Areas to improve

Kuwaiti guests encountered issues with room soundproofing, as well as problems with facilities and breakfast service.

• Room soundproofing was poor and disturbing.
• Water clogging was observed in the bathroom shower area.
• The breakfast menu was limited and lacked dish labels.

What guests love

Qatari guests found their stay at ALBA HOTEL & SPA to be pleasant, highlighting good facilities and amenities.

• Enjoyed the breakfast offerings.
• Appreciated the swimming pool and hotel facilities.
• The hotel's amenities provided a good experience.

Areas to improve

A few Qatari visitors encountered issues with the staff, which detracted from their overall experience at the hotel.

• Some guests noted dissatisfaction with the staff.
• The service aspect could be improved.
• A lack of notable positive aspects was mentioned by one guest.

What guests love

Bahraini guests found the hotel clean and comfortable, appreciating its convenient location for exploring the city.

• Guests noted the good room size and overall cleanliness.
• Staff members were particularly praised for their friendly and helpful service.
• The breakfast experience was highlighted as enjoyable due to attentive service.

Areas to improve

Some Bahraini visitors noted issues with poor sound insulation and minor cleanliness concerns in certain areas.

• Guests reported poor sound insulation between rooms.
• Minor dirt was observed on carpets and in shower areas.
• A preference for a Muslim shower in the washrooms was expressed.

What guests love

Omani guests appreciated the friendly and helpful service from the hotel staff, noting the good breakfast experience.

• Staff members were friendly and helpful.
• The breakfast offered was good.
• The hotel was found to be acceptable.

Areas to improve

Some Omani visitors encountered issues with room soundproofing and corridor noise, alongside miscommunication regarding early breakfast arrangements.

• Lack of proper door seals allowed noise from the corridor.
• Early breakfast requests were not properly arranged due to miscommunication.
• Certain staff members were not friendly.

Amenities

• Toilet paper
• Towels
• Bathtub or shower
• Slippers
• Toilet
• Free toiletries
• Bathrobe
• Hairdryer

Where it is

3 Əhməd Rəcəbli, AZ1075 Baku, Azerbaijan