Amazon Hotel & SPA - Free Pool
Hotel in Z1004 Baku, Azerbaijan
What Arab guests said
What guests love
Arab guests appreciate the hotel's good location and facilities, particularly the pool and spacious, clean rooms, alongside the welcoming and helpful staff.
- The hotel's overall location is convenient and suitable for stays.
- Facilities, especially the pool and rooms, were well-received.
- Reception staff were friendly and cooperative.
- The hotel's flexibility in meeting guest requests was noted.
- Breakfast was described as delicious and satisfying.
Areas to improve
Some guests encountered challenges with staff communication and follow-up, alongside organizational issues during check-in.
- Communication and follow-up with staff presented difficulties.
- Check-in timing was noted as inconvenient by some.
- Confusion arose due to discrepancies in the hotel's name.
- Corridor carpeting was deemed unsuitable.
- Parking availability was an issue.
What guests love
Saudi guests appreciated the hotel's spacious and clean environment, noting the staff's flexibility in resolving issues and providing a complimentary room upgrade.
- The hotel is generally spacious and clean.
- Staff demonstrated flexibility in customer satisfaction.
- A complimentary room upgrade was provided to resolve an issue.
Areas to improve
Some guests noted concerns regarding the hotel's infrastructure, specifically mentioning the condition of corridor carpets and the absence of parking facilities.
- The hotel's corridor carpets were found to be unsuitable.
- Parking facilities are not available at the hotel.
What guests love
Emirati guests found their stay at Amazon Hotel & SPA to be well-organized and enjoyable. The staff's polite and helpful demeanor, along with a delicious breakfast, contributed to a positive experience.
- The hotel's organization was praised, ensuring guests enjoyed their entire stay.
- Reception staff were noted for their politeness and good helpfulness.
- A delicious breakfast was highlighted as a satisfying part of the experience.
What is ArabScore?
How travelers like you really rated this stay — scored only from Arab guests’ reviews, and weighted to stay trustworthy, not just a plain average.
Amenities
- Coffee house on site
- Breakfast in the room
- Restaurant
- Invoice provided
- Lockers
- Baggage storage
- Tour desk
- Currency exchange
Show all amenities (38)
- Express check-in/out
- 24-hour front desk
- Daily housekeeping
- Ironing service
- Dry cleaning
- Laundry
- Fax/Photocopying
- Fire extinguishers
- CCTV outside property
- CCTV in common areas
- Smoke alarms
- Security alarm
- Key card access
- 24-hour security
- Safe
- Shuttle service
- Grocery deliveries
- Convenience store on site
- Designated smoking area
- Air conditioning
- Heating
- Packed lunches
- Soundproof rooms
- Elevator
- Airport shuttle
- Room service
- Opening times
- Open all year
- All ages welcome
- Spa and wellness center
Where it is
35 Khatai Ave.Baku, Z1004 Baku, Azerbaijan