Astoria Hotel Baku
Hotel in AZ1119 Baku, Azerbaijan
What Arab guests said
What guests love
Arab guests generally found their stay at Astoria Hotel Baku to be a pleasant experience, highlighting several positive aspects of their visit.
- Guests expressed satisfaction with the services provided during their stay.
- Attention to detail was noted and appreciated by visitors.
- The overall comfort of the hotel contributed positively to the guest experience.
Areas to improve
Some Arab guests encountered issues during their stay, particularly concerning the resolution of booking errors and compensation requests.
- A guest reported not receiving adequate compensation following a booking error.
- Visitors experienced difficulties in reaching the reception desk by phone.
- There were challenges in getting a response when attempting to contact the front desk.
What guests love
Astoria Hotel Baku offers Saudi guests a comfortable stay, aiming to provide a pleasant experience during their visit.
- The hotel provides a suitable environment for couples seeking comfort.
- The hotel is noted for offering an acceptable accommodation experience.
- It serves as a good option for shorter stays.
Areas to improve
Some Saudi guests encountered a negative experience regarding customer service and unresolved issues, impacting their overall satisfaction with the hotel.
- Compensation requests for booking errors were denied.
- Guests faced difficulties in communicating with the reception.
- The stay experience was unsatisfactory due to administrative errors.
What is ArabScore?
How travelers like you really rated this stay — scored only from Arab guests’ reviews, and weighted to stay trustworthy, not just a plain average.
Amenities
- Outdoor swimming pool
- Free Wifi
- Airport shuttle
- Free parking
- Spa and wellness center
- Family rooms
- Fitness center
- Non-smoking rooms
Show all amenities (10)
- Bar
- Exceptional Breakfast
Where it is
65 Babek Avenue, AZ1119 Baku, Azerbaijan