Austin Hotel Baku

What Arab guests said

🌍All ArabsSaudisEmiratisKuwaitisQatarisOmanis

What guests love

Arab guests frequently praise the hotel's prime location on Nizami Street, noting its good accessibility to shops and restaurants.

• The central location is valued, offering convenient access to essential services and amenities.
• Staff members are often described as friendly and helpful, providing good service.
• Rooms are generally found to be comfortable and clean, with balconies offering pleasant views.
• Breakfast receives positive mentions from some guests.

Areas to improve

A significant number of Arab guests express dissatisfaction due to the absence of an elevator, requiring them to climb many stairs, alongside other concerns about comfort and cleanliness.

• The lack of an elevator is a recurring complaint, causing considerable inconvenience, especially for higher floors.
• Breakfast quality is frequently criticized, described as limited or of low standard.
• Some guests noted that the furniture is dated or that cleanliness requires improvement.
• Noise disturbances and issues with facility functionality, such as a non-working jacuzzi, were also mentioned.

What guests love

Saudi guests praise Austin Hotel Baku's prime location, situated centrally on Nizami Street, making it an good base for exploration.

• The hotel boasts a superb central location, offering convenient access to attractions.
• Guests noted the cleanliness of rooms and the professional, cooperative staff.
• Some rooms feature balconies with pleasant views.

Areas to improve

Saudi visitors encountered challenges with the absence of elevators, making upper floors tiring, alongside some concerns regarding noise and breakfast.

• The lack of elevators presents a significant challenge, especially for rooms on higher floors.
• Some guests reported the breakfast was subpar or the dining area was small.
• The neighborhood can be noisy at night, and early check-in requests may not always be accommodated.

What guests love

Emirati guests frequently praise the hotel's prime location on Nizami Street, offering easy access to shops and amenities. The staff's friendly and helpful service also received many positive remarks, contributing to a pleasant stay.

• good central location near shops and restaurants.
• Staff are friendly and helpful, providing good service.
• Good value for money.

Areas to improve

Emirati guests frequently noted the absence of an elevator as a significant inconvenience, requiring them to climb many stairs. Concerns were also raised regarding the standard of cleanliness, breakfast offerings, and occasional privacy issues with staff entering rooms.

• The lack of an elevator requires climbing many stairs.
• Cleanliness in some areas needs improvement.
• Breakfast options are limited and not up to standard.
• Some rooms lack quietness due to external noise.

What guests love

Kuwaiti guests appreciated the spacious and clean rooms, highlighting the convenient location and balconies with pleasant views.

• Rooms were noted for their spaciousness and neatness.
• Balconies offered enjoyable views.
• The hotel's location was considered great.

Areas to improve

A few Kuwaiti guests mentioned that breakfast options were limited and some areas felt crowded.

• Breakfast offerings were perceived as limited.
• Certain spaces within the hotel were noted as crowded.

What guests love

Qatari guests praise the hotel's prime location in the vibrant heart of Nizami Street, offering good accessibility and convenience.

• The hotel boasts a perfect central location, making everything easily reachable.
• Rooms feature balconies providing lovely street views.
• Staff are noted for their friendly and helpful demeanor.
• Rooms are described as clean and spacious for a comfortable stay.

Areas to improve

Some Qatari guests encountered issues with entrance lighting and locating the reception, alongside minor operational concerns within the rooms.

• Lighting is insufficient at the hotel entrance and reception area.
• Mosquitoes were present in one of the rooms.
• Some visitors experienced water drainage issues in bathrooms.
• The hotel does not accept AMEX cards upon arrival, despite booking options.

What guests love

Omani guests appreciated the good breakfast service, noting the kindness of staff who provided valuable assistance.

• Breakfast was very good, thanks to Mr. Rustom's help.
• The staff members are very welcoming and helpful.
• The location in the heart of Nizami Street was a great advantage.

Areas to improve

One guest noted a lack of essential facilities within the hotel.

• The hotel does not have elevators.

Amenities

• Toilet paper
• Towels
• Bidet
• Bathtub or shower
• Slippers
• Private bathroom
• Toilet
• Free toiletries

Where it is

58 Nizami Street, Sabayil , AZ1095 Baku, Azerbaijan