Deluxe Park Qusar Resort & Spa Hotel

What Arab guests said

🌍All ArabsSaudisEmiratisKuwaitisBahrainisOmanis

What guests love

Arab guests frequently praise the resort's beautiful location and serene mountain views, highlighting the peaceful atmosphere it offers.

• Visitors commend the property's aesthetic appeal and cleanliness, with special mention of its grounds and amenities.
• Many guests appreciate the welcoming and cooperative nature of the staff, particularly when assistance is needed.
• Breakfast offerings are often described as good, complemented by enjoyable recreational activities.
• The proximity to Shahdag Mountain Resort is noted as a convenient factor for exploring the area.

Areas to improve

Some Arab guests encountered issues with customer service responsiveness, challenges with on-site navigation, and noted concerns regarding the condition of certain facilities.

• Many guests report slow staff response times and occasional communication difficulties when requesting assistance or services.
• Navigation within the expansive resort is frequently cited as challenging due to a lack of adequate internal transport options.
• Recurring issues mentioned include bathroom cleanliness, unpleasant odors, and malfunctioning heating systems or telephones.
• Several visitors point out limited dining choices and discrepancies between advertised room images and actual accommodations.

What guests love

Saudi visitors appreciate the resort's beautiful and tranquil setting, highlighting the stunning natural scenery and lovely mountain views that create a perfect atmosphere for relaxation.

• The facilities are noted as good, featuring enjoyable play areas for children and spacious pools.
• Guests praise the welcoming hospitality and professional service from staff, particularly at reception.
• Visitors value the availability of transport to tourist spots and the variety of on-site activities.

Areas to improve

Some Saudi visitors encountered challenges with room service, navigation within the expansive resort, and noted issues regarding the condition of certain rooms and facilities.

• A few guests reported rooms not being cleaned regularly or assistance with luggage being unavailable.
• Some rooms were noted as not meeting expectations or differing from advertised images.
• Navigating the resort without a private car proved difficult for visitors, especially between cottages and amenities.

What guests love

Emirati guests appreciate the resort's stunning location and its captivating natural views, noting that the calm atmosphere and clean surroundings contribute to a pleasant stay.

• Visitors praise the resort's beauty and its prime location near the mountains.
• Many highlight the peace and tranquility the place offers for families.
• The breakfast is mentioned as being good and varied.
• Guests value the kindness and cooperation of some staff members.

Areas to improve

Emirati guests noted some challenges related to service and facilities, including difficulties with on-site mobility and occasional unresponsiveness from customer service.

• Guests experience difficulty navigating the resort due to slopes and a lack of adequate transport.
• Some staff responsiveness and customer service are mentioned as needing improvement.
• Concerns were raised about heating system issues or unpleasant bathroom odors.
• Limited evening dining options and poor internet coverage were also noted.

What guests love

Kuwaiti guests appreciated the resort's facilities, particularly the pools, spa, and sauna, which provided a distinct relaxation experience.

• Kuwaiti visitors enjoyed the spa center and sauna, describing them as great.
• Guests praised the effective room heating, including floor tiles and warm showers.
• The swimming pools were well-regarded as part of an enjoyable resort stay.

Areas to improve

Some Kuwaiti guests encountered challenges with room service and sound insulation, alongside operational details that impacted their comfort.

• Guests reported difficulty reaching reception due to a non-functional phone.
• Some requested amenities, like an extra cot, were not provided as promised.
• Kuwaiti visitors noted issues with room isolation and Wi-Fi, plus a need for bathroom ventilation.

What guests love

Bahraini guests appreciated the resort's convenient location near activities, finding the chalets to be very good and close by. The taste of food at the on-site restaurant also received praise.

• Convenient location a short drive from attractions.
• Well-appointed chalets situated nearby.
• good food quality at the resort's restaurant.

Areas to improve

Some Bahraini visitors experienced disappointment due to a mismatch between advertised photos and the rooms received, causing frustration especially after a long journey.

• Room photos did not accurately represent the actual accommodation.
• Received a different and inferior room compared to expectations.
• A frustrating experience due to discrepancies in the booking.

What guests love

Omani guests appreciate this resort for its convenient location and stunning views, offering a comfortable and enjoyable stay.

• Omani visitors praise the resort's prime location and beautiful mountain vistas.
• Recreational facilities like the jacuzzi and swimming pools add to the enjoyment.
• The overall atmosphere is noted as cozy and welcoming, with a special mention for a staff member.

Areas to improve

Some Omani guests encountered service challenges, particularly with reception and housekeeping, alongside the distance of rooms from dining areas.

• Omani visitors reported that reception and housekeeping staff were uncooperative.
• Guests experienced a lack of prompt support from the service team.
• Certain rooms were located a considerable walk away from the restaurants.

Amenities

• Toilet paper
• Towels
• Bidet
• Guest bathroom
• Bathtub or shower
• Slippers
• Private bathroom
• Toilet

Where it is

Eniq village Eniq village, AZ3811 Qusar, Azerbaijan