Grand Hotel Europe

What Arab guests said

🌍All ArabsSaudisEmiratisKuwaitis

What guests love

Arab guests frequently praise the hotel's attentive service and the staff's welcoming demeanor, highlighting the cleanliness and the varied breakfast options suitable for Arab tastes.

• Guests note the kindness and helpfulness of the staff, particularly at reception and in room services.
• The breakfast is commended for its quality and variety, meeting guests' expectations.
• Cleanliness of rooms and common areas is highlighted as a positive aspect.
• The convenient location near essential services is appreciated by visitors.

Areas to improve

A few guests noted areas for improvement, such as room lighting or specific odors, alongside some comments regarding facilities.

• Comments were made regarding insufficient lighting in some rooms.
• The presence of undesirable odors in certain areas was mentioned.
• Some guests pointed out the absence of a bidet in the bathrooms.
• Feedback included remarks about dated decor or furniture in some units.

What guests love

Saudi guests praise the attentive service and cooperative staff at Grand Hotel Europe, highlighting the hotel's cleanliness and diverse breakfast options suitable for Arab palates.

• Visitors commend the professionalism and kindness of the staff, particularly receptionists and housekeeping.
• The hotel's location is noted as convenient, being close to essential services.
• Guests appreciate the variety and quality of breakfast offerings, including international and Arab choices.
• Rooms are described as comfortable, with pleasant views from balconies.

Areas to improve

A few Saudi guests pointed out areas for improvement, such as room lighting and the absence of certain bathroom amenities.

• Unpleasant odors were occasionally noted in the lobby and rooms.
• Some bathrooms lacked a bidet shower or water hose.
• Room lighting was described as poor in some instances.

What guests love

Emirati guests highlight the attentive service and friendly staff, contributing to a comfortable and pleasant stay.

• Staff members are very friendly and helpful.
• The accommodation is noted for its cleanliness.
• good service provided by the hotel team.

Areas to improve

Some Emirati visitors encountered challenges reaching or returning from downtown due to external traffic conditions.

• Difficulty accessing downtown due to traffic.
• Challenges with external transportation.

What guests love

Kuwaiti guests appreciate the hotel's beauty, tranquility, and cleanliness, with special praise for the staff's good cooperation.

• Guests value the great service and attention to detail from the staff.
• The hotel is considered a suitable choice for families due to its calm environment.
• Visitors enjoy the available facilities such as the health club and services.

Areas to improve

Some Kuwaiti guests noted that the breakfast quality needs improvement and that the mattresses were uncomfortably firm.

• The quality and variety of breakfast options could be enhanced.
• The firmness of the mattresses may not be comfortable for all visitors.
• A few guests found the hotel's location to be somewhat distant from the city center.

Amenities

• Toilet paper
• Towels
• Bathtub or shower
• Slippers
• Private bathroom
• Toilet
• Free toiletries
• Bathrobe

Where it is

Tbilisi Prospekt 20, Nasimi, AZ1078 Baku, Azerbaijan