Hilton Baku

What Arab guests said

🌍All ArabsSaudisEmiratisKuwaitisQataris

What guests love

Arab guests frequently praise the hotel's prime location near key attractions and shopping, alongside the friendly and professional service provided by the staff.

• The central location, close to major sights, is consistently highlighted as good.
• Staff members are commended for their welcoming attitude and efficient, helpful service.
• Room cleanliness and comfort are noted as significant positive aspects of the stay.
• Facilities like the spa and dining options are appreciated for their quality and views.

Areas to improve

A few guests noted areas for improvement concerning breakfast variety and quality, alongside some aspects of room and facility updates.

• Breakfast variety and quality were mentioned as not meeting all expectations.
• Some guests felt that furniture and decor could benefit from modernization.
• Minor issues with water temperature or room air conditioning were reported.
• Certain facilities were suggested to be in need of maintenance or enhancement.

What guests love

Saudi visitors praise the hotel's prime location and the friendly service from staff, with particular appreciation for facilities like the spa.

• The hotel's strategic location facilitates easy access to attractions.
• Staff members are helpful and pleasant, providing good service.
• The spa and Turkish hammam offered a good experience.
• Overall cleanliness of rooms and facilities is appreciated.

Areas to improve

Some Saudi visitors encountered challenges with crowded breakfast areas, room allocation issues, and inconsistent service aspects.

• Significant crowding in the breakfast area detracted from the dining experience.
• Some family rooms were not well-designed.
• Guests experienced issues with reception service and booking arrangements.
• Concerns were noted regarding towel provision and water temperature.

What guests love

Emirati guests frequently praise Hilton Baku's central and convenient location, offering easy access to the city's main attractions and tourist spots.

• Visitors commend the friendly and helpful service provided by the hotel staff across various departments.
• Guests enjoy the stunning city views from the restaurants and upper floors, alongside the recreational facilities.
• The cleanliness and comfort of the rooms are highlighted as positive aspects by many visitors.
• The hotel offers diverse dining options, with staff accommodating special guest requests.

Areas to improve

A few Emirati guests noted that the breakfast experience was limited in variety and taste, and that the hotel might be overpriced for the services offered.

• Some rooms were mentioned as needing updates, particularly bathrooms and air conditioning systems that were not efficient for some.
• A small number of guests reported slow restaurant service or delays in fulfilling specific requests.
• A few visitors found the breakfast food variety and quality to be basic and lacking options.

What guests love

Kuwaiti guests praise the hotel's prime location near shopping areas and highlight the consistently high level of service and welcoming attitude from all staff members.

• The hotel boasts a strategic location close to shops and essential facilities.
• Rooms are noted for their cleanliness and comfort, ensuring a pleasant stay.
• Staff service is professional and friendly, with a readiness to assist guests.
• Several staff members were specifically commended for their attentive service.

Areas to improve

While most Kuwaiti guests had a positive experience, a few noted minor issues regarding air conditioning control, room service pricing, and room size relative to expectations.

• The jacuzzi temperature in the spa was noted as being too low.
• Some guests experienced limitations in controlling their room's air conditioning settings.
• A few facilities were reported as being out of order for a couple of days.
• Room service menu items were considered overpriced for their quality and presentation.
• Laundry service took an extended period for a small number of items.

What guests love

Qatari guests appreciate the hotel's prime location, offering convenient access to attractions, alongside well-regarded rooms and good breakfast services.

• The hotel's strategic location is valued by visitors.
• Guests praised the size and quality of the rooms.
• Breakfast service and staff received positive mentions.

Areas to improve

Some Qatari visitors noted that the room furniture could benefit from an update, and a few experienced issues with inconsistent water temperature in the showers.

• A few guests mentioned that the furniture appeared slightly dated.
• Some visitors reported inconsistent water temperatures in the showers.
• The absence of in-room coffee makers was a noted inconvenience.

Amenities

• Free toiletries
• Hairdryer
• Bathtub
• Shower
• Alarm clock
• Picnic area
• Sun deck
• Terrace

Where it is

Azadlig Avenue 1B, Sabayil , AZ1000 Baku, Azerbaijan