Mercure Baku City

What Arab guests said

🌍All ArabsSaudisEmiratisKuwaitisQatarisBahrainisOmanis

What guests love

Arab guests frequently praise the hotel's attentive service and the staff's welcoming demeanor, highlighting the cleanliness and comfort of the rooms.

• Visitors commend the staff's kindness and cooperation, noting their efforts to ensure a pleasant stay.
• The cleanliness of the property and rooms stands out as a consistently positive aspect mentioned by guests.
• The hotel offers a comfortable atmosphere, with breakfast being a well-regarded and varied option for many.

Areas to improve

A few guests pointed out areas for improvement, particularly concerning room service and certain maintenance details within the accommodation.

• There is a noted need to enhance room cleanliness and housekeeping services in some instances.
• Some visitors encountered challenges with certain reception staff interactions or reservation issue resolution.
• It was mentioned that some rooms require maintenance, such as issues with toilet locks or furniture condition.

What guests love

Saudi guests appreciate the hotel's prime location near attractions and highlight the comfort and cleanliness of the rooms.

• Staff members are frequently praised for their friendly and helpful service.
• The rooms are noted as comfortable and clean, providing a pleasant stay.
• The hotel's strategic location is a significant advantage for visitors.
• Breakfast is mentioned as a positive aspect of the stay.

Areas to improve

Some Saudi guests encountered issues with service quality at certain times and minor facility concerns.

• A few guests reported difficulties with the service provided by specific reception staff.
• Concerns were raised regarding room cleanliness or unpleasant odors.
• Some noted issues with toilet locks or broken furniture requiring attention.
• The children's play area was mentioned as needing improvement and more toys.

What guests love

Emirati guests highlight the welcoming service and good facilities at Mercure Baku City, with special praise for the helpful and smiling staff who provide good assistance.

• Guests commend the clean and well-sized rooms, along with the tasteful interior design.
• The breakfast is noted as varied and good, offering pleasant options.
• The reception and service team particularly stand out for their friendliness and professionalism.
• Facilities like the spa are considered good, contributing to a comfortable stay.

Areas to improve

Some Emirati guests noted areas needing improvement, particularly concerning cleanliness and certain basic services.

• There are comments regarding the need to enhance room cleaning standards and housekeeping services.
• It is suggested that essential amenities be more readily available in bathrooms.
• The hotel's location is perceived as somewhat distant from the city center, impacting value for money.

What guests love

Kuwaiti visitors commend Mercure Baku City for its good services and clean environment, making it a recommended choice.

• Guests praise the high standard of cleanliness throughout the hotel.
• Visitors highlight the friendly and professional service provided by the staff.
• The hotel is recommended for a comfortable and satisfactory stay.

What guests love

Qatari guests appreciated the hotel's cooperative staff, particularly their support for specific dietary needs, and noted the convenient location.

• Staff were very helpful with guests' special dietary requirements.
• The hotel's location was highlighted as a significant advantage.
• Visitors found the hotel team to be cooperative and supportive.

Areas to improve

Some Qatari visitors noted a decline in service quality and staff responsiveness during repeat stays, with some experiencing room downgrades.

• Service levels were perceived to have decreased on subsequent visits.
• Staff response was considered poor by some guests.
• A few guests reported that their booked room was downgraded.

What guests love

Bahraini guests reported a pleasant stay at Mercure Baku City, highlighting the attentive service and comfortable environment.

• Staff were consistently available and attentive to guest needs.
• Rooms were described as nice, clean, and comfortable.
• Spa facilities provided an enjoyable added benefit to the stay.

Areas to improve

While most experiences were positive, some Bahraini visitors noted areas for improvement in the reception staff's service.

• A need for further training was suggested for some reception staff.
• The overall demeanor of reception staff, excluding one professional individual, was perceived as lacking warmth.

What guests love

Omani guests expressed their appreciation for the good conduct of all hotel staff, commending their kindness and good manners.

• Guests praised the pleasant interactions with all hotel employees.
• The welcoming attitude of the reception staff was particularly noted.
• Visitors mentioned receiving a room upgrade as a gesture of appreciation.

Amenities

• Toilet paper
• Towels
• Bathtub or shower
• Slippers
• Private bathroom
• Toilet
• Free toiletries
• Bathrobe

Where it is

Inshaatchilar avenu 12, Yasamal , AZ1073 Baku, Azerbaijan