Port Marine Hotel By HOLLYWOOD

What Arab guests said

🌍All ArabsSaudisEmiratisKuwaitisQatarisBahrainisOmanis

What guests love

Arab guests frequently praise the hotel staff for their cooperative and friendly demeanor, often highlighting the beautiful sea views from the rooms.

• Many guests appreciated the staff's kindness and willingness to assist throughout their stay.
• The stunning sea views from the rooms were consistently noted as a significant positive aspect.
• Some visitors found the room cleanliness to be good, contributing to a comfortable experience.
• The hotel's restaurant is noted for serving delicious food outside of breakfast hours.

Areas to improve

Some Arab guests encountered issues with service quality, particularly concerning room cleanliness, limited breakfast variety, and communication barriers due to language.

• Multiple reviews mention shortcomings in room cleanliness, including stains and a lack of attention to detail.
• Breakfast options are frequently described as limited and repetitive, lacking fresh items.
• Many visitors experienced difficulties communicating with staff due to insufficient English proficiency.
• Maintenance issues were reported, such as unpleasant odors in bathrooms or non-functional amenities.

What guests love

Saudi guests frequently praise the hotel's staff for their kindness and helpfulness, alongside the general cleanliness and tidiness of the property.

• Visitors appreciate the welcoming and cooperative nature of the hotel team, contributing to a pleasant stay.
• The beautiful sea views and spacious rooms are highlighted as significant positive aspects.
• Guests noted the quality of the restaurant food and the enjoyable swimming pool.
• Many Saudi visitors found the hotel to offer good value for its price.

Areas to improve

Some Saudi guests encountered issues with room and bathroom cleanliness, alongside communication difficulties due to a language barrier.

• Several visitors reported insufficient cleanliness in rooms and bathrooms, noting unpleasant odors.
• A number of guests experienced challenges communicating with staff due to a lack of English proficiency.
• A serious incident of sexual harassment by a staff member was reported, negatively impacting a guest's experience.
• The hotel's location is noted by some as being distant from key attractions and essential services.

What guests love

Emirati guests appreciate the friendly service from staff, highlighting the beautiful sea views and reasonable prices offered by the hotel.

• Visitors commend the cooperative and kind nature of the hotel staff.
• Many guests enjoy the stunning sea views from their rooms.
• The hotel is noted for offering good value for the price.

Areas to improve

Some Emirati guests experienced disappointment due to limited breakfast options, cleanliness issues, and communication difficulties with staff lacking fluent English.

• Breakfast choices are criticized for being limited, not fresh, and lacking variety.
• Some visitors encountered issues with room cleanliness or non-functional basic amenities.
• Guests faced challenges in effective communication with staff due to English language barriers.

What guests love

Kuwaiti guests found Port Marine Hotel to be a comfortable stay, appreciating the breakfast and a location that is conveniently accessible to the old city via taxi.

• The hotel offers a pleasant ambiance with rooms featuring balconies.
• Guests noted the ease of reaching the city center using taxi services.
• Nearby seafood restaurants with good pricing were also highlighted.

Areas to improve

Some Kuwaiti guests experienced minor issues with room service communication and the cost of in-room bottled water, which was higher than local market prices.

• A lack of 'do not disturb' or 'clean my room' signs was noted.
• Communication with cleaning staff was challenging due to limited English proficiency.
• The price of bottled water in the room was considerably more expensive than outside.

What guests love

Qatari guests find the hotel to be a suitable option, appreciating the presence of staff fluent in English which facilitates communication.

• The hotel is considered a good choice for a stay.
• Communication with staff was smooth thanks to their English proficiency.

Areas to improve

Some Qatari visitors encountered unpleasant checkout experiences involving unfair minibar accusations and incorrect charges, alongside unprofessional staff conduct leading to early departures.

• An unpleasant checkout experience occurred regarding the minibar and incorrect accusations.
• Charges were attempted for items not consumed by guests.
• Some staff members lacked professionalism in guest interactions.
• Guests faced significant delays in receiving their allocated rooms.

What guests love

Bahraini guests appreciate their stay at Port Marine Hotel, particularly noting the beautiful sea views that enhance the experience.

• Enjoyed the lovely sea view from the rooms.
• Found the overall stay pleasant, especially for shorter visits.
• Some guests were satisfied with all aspects of their visit.

Areas to improve

Some Bahraini visitors encountered issues with room service during longer stays, which negatively impacted their overall experience.

• Room service was unsatisfactory and required constant follow-up.
• Frequent requests for service were met with delays or no response.
• The room service experience was described as very disappointing.

What guests love

Omani guests appreciate Port Marine Hotel for its quiet location near seafood restaurants and key attractions.

• Staff are noted for their helpfulness and informative assistance.
• Rooms offer pleasant port views and are kept clean and well-equipped.
• Breakfast is described as a delightful daily experience, enhancing the stay.

Areas to improve

Some Omani guests encountered issues with room conditions and the availability of basic amenities.

• Concerns were raised about unpleasant room odors, poor condition, and cleanliness.
• A lack of complimentary water and in-room tea/coffee facilities was noted.
• Guests mentioned that room partitions were not soundproof, leading to noise disturbances.

Amenities

• Toilet paper
• Towels
• Slippers
• Private bathroom
• Toilet
• Free toiletries
• Hairdryer
• Shower

Where it is

Namiq Quliyev, Sabayil , AZ1000 Baku, Azerbaijan