Smith Hotel

What Arab guests said

🌍All ArabsSaudisEmiratisKuwaitisBahrainisOmanis

What guests love

Arab guests frequently praise the hotel's welcoming staff and convenient location, highlighting a positive overall experience.

• Staff members, particularly Maryam and Saeed, are consistently noted for their kindness and helpfulness.
• The hotel's location is valued for its proximity to essential amenities and attractions.
• Rooms are often described as clean and comfortable, contributing to a pleasant stay.
• Guests appreciate the availability of nearby services, including shops and dining options.

Areas to improve

A segment of guests noted that the hotel could benefit from updates, with comments regarding the condition of furnishings and some facilities.

• Some furnishings and facilities in rooms and bathrooms were described as dated and in need of maintenance or renovation.
• A few guests mentioned that the breakfast offerings were not entirely satisfactory or could be improved.
• Minor issues with sound insulation or occasional odors in rooms were reported by a small number of visitors.
• The overall condition of the hotel was perceived by some as not fully matching online images.

What guests love

Saudi guests frequently praise the friendly and helpful staff at Smith Hotel, noting their welcoming nature and attentive service that makes visitors feel at home.

• Rooms are consistently described as clean and comfortable, providing a pleasant stay.
• The hotel's location is highlighted as convenient, close to essential amenities and attractions.
• Breakfast is often mentioned positively for its taste and variety.
• Guests appreciate the staff's cooperative attitude and readiness to assist.

Areas to improve

A few Saudi guests noted areas for improvement, including the condition of some furnishings and minor maintenance issues within the rooms.

• Some furnishings were observed to be dated and could benefit from updates.
• Minor maintenance issues, such as with fixtures or bathroom fittings, were occasionally reported.
• Noise from corridors was sometimes audible due to insulation, affecting quietness.
• A few reviews suggested the breakfast could be improved in terms of quality or variety.

What guests love

Emirati guests appreciate the hotel's convenient location and proximity to key amenities, alongside the staff's friendly service and readiness to assist.

• The hotel boasts a strategic location, offering easy access to nearby attractions and services.
• Staff members provide friendly service and personal attention, leaving a positive impression.
• Rooms are noted for being clean and comfortable, with amenities that suit guest needs.
• Guests praise the prompt response to requests and the focus on guest comfort.

Areas to improve

While many praise the location, some Emirati guests noted that the hotel appears dated and requires updates in certain aspects.

• A few guests mentioned that the hotel's location was not ideal for their needs.
• Some rooms and bathrooms were described as old and in need of refurbishment.
• Certain guests encountered maintenance issues with facilities like bathrooms.
• The breakfast quality did not meet some guests' expectations.

What guests love

Kuwaiti guests appreciate the hotel's prime location near key areas, alongside its high standards of cleanliness and the professional service provided by the staff.

• The hotel boasts a central location, offering easy access to markets and dining options.
• Guests commend the staff's professionalism and helpfulness, particularly Mariam and Sayyed, who offered valuable assistance.
• The good cleanliness of rooms and facilities stands out as a positive aspect of the stay.

Areas to improve

While most experiences were positive, one Kuwaiti guest encountered a minor issue with the initial room assigned before moving to a satisfactory one.

• One guest initially expressed dissatisfaction with the first room offered.
• A room change was necessary to achieve a satisfactory stay.

What guests love

Bahraini guests found Smith Hotel to be a welcoming and quiet place, appreciating the serene atmosphere and the attentive service provided by the staff.

• Bahraini visitors praised the warm hospitality and welcoming nature of the hotel staff.
• The hotel offers a peaceful and quiet environment, ideal for relaxation.
• Convenient nearby amenities, including a supermarket and a 24-hour eatery, enhance the stay.
• Staff members are helpful and provide great service, with specific mentions of their assistance.

Areas to improve

Some Bahraini guests suggested that improvements to the breakfast offering would further enhance the experience, while still appreciating the kitchen team's efforts.

• Guests expressed a desire for further development in the breakfast selection.
• Despite this, the kitchen staff were commended for their helpfulness and efforts.

What guests love

Omani guests commend the friendly and helpful staff at Smith Hotel, who made every effort to ensure a comfortable stay.

• Guests praise the staff's kindness and constant readiness to assist.
• The hotel's location is considered good and convenient to various amenities.
• Dining options and 24-hour shops are available nearby the hotel.
• Rooms are noted as spacious and clean, contributing to a pleasant experience.

Areas to improve

Some Omani guests encountered issues with room soundproofing and smoke odors, alongside remarks on facility maintenance.

• A few guests reported that the rooms were not well soundproofed.
• A smoke smell was noticed in rooms despite the hotel being non-smoking.
• Some visitors noted that the bathroom lighting needed repair.
• One guest mentioned an attempt to charge for a towel stain.

Amenities

• Toilet paper
• Towels
• Bidet
• Towels/Sheets (extra fee)
• Bathtub or shower
• Slippers
• Private bathroom
• Toilet

Where it is

Koroglu Rahimov Street 22, AZ1072 Baku, Azerbaijan