Spring Hotel
Resort in AZ0119 Novxanı, Azerbaijan
What Arab guests said
What guests love
Arab guests generally found the hotel enjoyable, particularly highlighting the water park facilities that provided significant fun for families and children.
- The aqua park is a major draw, offering great entertainment for both kids and adults.
- Staff members are friendly and helpful, especially those proficient in English.
- Rooms are spacious and comfortable, with tasty and varied food options available.
- The location is suitable for families seeking water-based activities and fun.
Areas to improve
A number of guests encountered communication difficulties due to limited English proficiency among staff, alongside some concerns regarding service and amenities.
- Communication challenges arose with many staff members lacking English fluency.
- Room cleanliness was inconsistent, and breakfast offerings were limited and repetitive.
- The hotel's distance from Baku city center was noted as a drawback by some.
- The hotel's large size seemed to strain the available staff, impacting service levels.
What guests love
Saudi visitors found the hotel's location appealing, with special praise for the pool and nice views, alongside some notable food options.
- The hotel's location is considered good, especially for families.
- The pool and water games offer enjoyment for both adults and children.
- Some staff members are friendly and speak English well.
Areas to improve
Some Saudi guests encountered issues with reception and unprofessional behavior when communicating in English, alongside the hotel's distance from key locations.
- Certain reception staff exhibit unprofessional conduct when spoken to in English.
- The hotel's location is noted as being distant from Baku.
- Basic amenities like a water kettle were missing.
What guests love
Kuwaiti guests appreciated several aspects of their stay, particularly the entertainment facilities that provided enjoyment for the entire family.
- The water park was a highlight, offering fun for both children and adults.
- Guests found the restaurant food to be tasty.
- Rooms were noted for being spacious.
- The kindness and helpfulness of the reception staff were appreciated.
Areas to improve
Some guests encountered challenges with staff communication and the limited number of personnel relative to the hotel's size.
- English language proficiency was limited among most staff members, excluding reception.
- A few guests felt that the insufficient staff numbers impacted the service quality.
- Not all water park attractions were operational.
What is ArabScore?
How travelers like you really rated this stay — scored only from Arab guests’ reviews, and weighted to stay trustworthy, not just a plain average.
★ Arabs rate this higher than other guests
Amenities
- Toilet paper
- Towels
- Slippers
- Toilet
- Free toiletries
- Hairdryer
- Bathtub
- Shower
Show all amenities (60)
- Outdoor furniture
- BBQ facilities
- Terrace
- Electric kettle
- Socket near the bed
- Live music/Performance
- Themed dinners
- Water park
- Evening entertainment
- Kids' club
- Water sports facilities on site
- Ping-pong
- Playground
- Flat-screen TV
- Cable channels
- Telephone
- TV
- Fruit
- Wine/Champagne
- Kids' meals
- Breakfast in the room
- Bar
- Restaurant
- Private check-in/out
- Concierge
- Tour desk
- Currency exchange
- Express check-in/out
- 24-hour front desk
- Outdoor play equipment for kids
- Indoor play area
- Daily housekeeping
- Suit press
- Ironing service
- Laundry
- Business center
- Meeting/Banquet facilities
- Smoke alarms
- Security alarm
- 24-hour security
- Safe
- Shuttle service
- Convenience store on site
- Shared lounge/TV area
- Air conditioning
- Hypoallergenic room available
- Wake-up service
- Soundproof
- Car rental
- Soundproof rooms
- Elevator
- Heating
Where it is
Baku Novkhany seaside, AZ0119 Novxanı, Azerbaijan