Bosmal Arjaan by Rotana

What Arab guests said

🌍All ArabsSaudisEmiratisKuwaitisQatarisOmanis

What guests love

Arab guests frequently praise the spaciousness of the apartments and the comprehensive facilities, noting the staff's friendly and helpful demeanor.

• Apartments are highlighted for their generous size and complete amenities, suitable for families.
• Many guests appreciated the staff's pleasant interactions and willingness to assist.
• The location is often described as good, conveniently situated near the city center and transport links.
• Cleanliness of the property is generally noted as a positive aspect.

Areas to improve

Criticisms often revolve around recurring cleanliness issues, particularly in bathrooms and apartments, alongside a limited variety in breakfast offerings.

• Many guests reported dissatisfaction with the level of cleanliness in apartments and bathrooms.
• The breakfast selection is frequently described as repetitive and lacking variety.
• Some visitors mentioned delays in service requests or insufficient staffing levels.
• Maintenance issues were noted concerning facilities like water drainage or appliances.

What guests love

Saudi guests appreciate the spacious apartments and well-equipped facilities, noting a comfortable and enjoyable stay suitable for families and groups.

• Apartments are noted for their generous size, full amenities, and pleasant views.
• Staff friendliness and helpfulness are frequently praised, with quick service delivery.
• The location is considered good, conveniently close to the city center and transport links.
• Overall cleanliness of the property and apartments receives positive remarks.

Areas to improve

Some Saudi guests encountered issues with bathroom maintenance, breakfast variety, and certain service aspects, which impacted their overall experience.

• Bathroom drainage problems and occasional delays in hot water supply were reported.
• Breakfast is frequently described as lacking variety and being limited in options.
• Concerns were raised about insects or insufficient cleanliness in specific areas or items.
• Parking fees were considered high, with some guests experiencing complications with billing and deposits.

What guests love

Emirati guests frequently praise the spaciousness of the apartments and the comprehensive amenities provided, alongside a convenient location that facilitates easy access.

• Apartments are noted for their generous size and full furnishings, ensuring a comfortable stay for families and couples.
• Many appreciate the good location, which offers convenient access to key areas and the airport.
• Guests value the staff's helpfulness and their readiness to assist and support visitors.
• Nearby shops, bakeries, and restaurants are available, catering to daily needs.

Areas to improve

Some Emirati guests encounter challenges related to cleanliness, particularly in bathrooms and apartments, alongside remarks concerning the variety and quality of breakfast offerings.

• Complaints about the cleanliness level in apartments and bathrooms were recurrent, with cleaning requests sometimes unmet.
• Breakfast options are noted as limited and lacking variety, occasionally running out quickly when occupancy is high.
• Some guests mentioned the location's distance from the city center and malls, necessitating taxi use.
• Minor maintenance issues were observed with facilities like light switches and curtain handles.

What guests love

Kuwaiti guests appreciate the spacious apartments, good value, and the helpfulness of the staff.

• Apartments are noted for their generous space and comfortable furnishings at a good price.
• Kuwaiti visitors found the location quiet and conveniently close to amenities.
• The staff's pleasant demeanor and efficient check-in/out process were highlighted.
• Cleanliness of the apartments and facilities received positive mentions.

Areas to improve

Some Kuwaiti guests encountered issues with apartment cleanliness and maintenance, alongside minor remarks about breakfast.

• A few visitors noted dust and a lack of vacuum cleaning in the apartments.
• There were comments suggesting a need for greater variety in breakfast offerings.
• Some guests reported broken facilities, such as the shower area.
• A few guests mentioned delays in the refund of their security deposit.

What guests love

Qatari guests found the apartment staff welcoming and appreciated the good facilities, contributing to a pleasant stay.

• The apartment staff were noted for their helpfulness.
• Facilities were generally considered good.
• Service from breakfast staff was regarded.

Areas to improve

Some Qatari visitors noted delays during check-in procedures and found the breakfast offerings to be limited.

• There was a feeling that reception staff could be more prompt in attending to guests upon arrival.
• The variety of breakfast options was perceived as limited.
• A desire for quicker service at check-in was expressed.

What guests love

Omani guests appreciate the spacious and well-equipped apartments, offering a comfortable setting for extended stays and groups.

• Apartments feature a generous layout with stylish furnishings and a large TV ideal for entertainment.
• Guests value the high standard of cleanliness and the available amenities within the units.
• Staff members are commended for their helpfulness and professional demeanor, particularly at reception and in the restaurant.

Areas to improve

Some Omani guests encountered issues regarding breakfast variety and paid parking options.

• The breakfast selection is noted as repetitive with limited variety, which may not suit those seeking diverse morning meals.
• Charging for external parking is mentioned as a drawback by some visitors.
• Housekeeping services were described by a few guests as being limited to trash removal only.

Amenities

• Toilet paper
• Towels
• Bidet
• Bathtub or shower
• Slippers
• Private bathroom
• Toilet
• Free toiletries

Where it is

Milana Preloga 12, 71000 Sarajevo, Bosnia and Herzegovina