Heritage Hotel Krone

What Arab guests said

🌍All ArabsSaudisEmiratisKuwaitisQatarisOmanis

What guests love

Arab guests frequently praise the hotel's convenient location, particularly its proximity to the airport and quiet surroundings, alongside the friendly and helpful staff.

• The hotel's strategic location is valued for its convenience and peaceful atmosphere.
• Staff members are consistently noted for their welcoming demeanor and professional service.
• Guests appreciate the good breakfast offerings and the cleanliness and comfort of the rooms.
• The tranquil environment and pleasant garden area contribute positively to the stay.

Areas to improve

Some guests encountered issues with facility maintenance, including non-functional air conditioning or outdated furnishings, alongside occasional limitations in breakfast variety.

• Concerns were raised regarding room maintenance, such as old furniture or non-operational air conditioning.
• A few guests noted a limited variety in the breakfast selection offered.
• Instances of less-than-ideal cleanliness standards were mentioned by some visitors.
• Minor inconveniences like awkward parking or unavailability of certain amenities were reported.

What guests love

Saudi guests appreciate the hotel's convenient location, which offers both convenience and tranquility, complemented by the warm and professional hospitality of the staff.

• The hotel's strategic location provides a peaceful environment.
• Friendly and professional service from the hotel team.
• Clean rooms and comfortable accommodations.
• A simple yet delicious breakfast offering.

Areas to improve

A few Saudi guests noted minor issues, such as non-functional air conditioning in some rooms or signs of wear on bed linens, despite their cleanliness.

• Air conditioning was not working in some rooms.
• Bed linens showed signs of wear, though they were clean.

What guests love

Emirati guests commend the hotel's attentive service and friendly staff, highlighting its convenient location, especially its proximity to the airport.

• Staff are praised for their welcoming nature and helpfulness, with specific mention of Mr. Yasmeen.
• Rooms are described as spacious, clean, and comfortable.
• Breakfast is noted as good, and dinner is considered delicious.
• The hotel's location near the airport is a significant advantage.

Areas to improve

Some Emirati visitors noted that the breakfast variety was limited.

• The variety offered at breakfast is considered limited.

What guests love

Kuwaiti guests appreciate the hotel's quiet and comfortable ambiance, noting the clean rooms and cozy beds that contribute to a pleasant stay.

• Kuwaiti visitors highlighted the overall calm atmosphere in the rooms and gardens.
• The staff's cooperation and welcoming service were appreciated.
• Guests enjoyed hearty breakfast options and the hotel's convenient location.

Areas to improve

Some Kuwaiti guests encountered issues with room cleanliness and misleading online information, alongside limitations in certain services.

• A few visitors noted that rooms were not consistently clean.
• Some discrepancies were observed regarding room descriptions online.
• There were comments about the spa being closed and parking being awkward.
• Concerns were raised about small room sizes and the absence of hospitality beverages.

What guests love

Qatari guests appreciate the friendly and helpful service from the hotel staff, alongside a good breakfast offering.

• Visitors commend the staff's kindness and efficient service.
• Guests enjoy a good and satisfying breakfast.
• The hotel's quiet location near parks is well-regarded.

Areas to improve

Some Qatari visitors noted that certain hotel amenities could benefit from updates, and a few experienced issues with the availability of basic supplies.

• A few guests mentioned that the furniture and linens appeared dated and could be newer.
• Some visitors found it difficult to obtain simple personal items.
• One guest pointed out that the taxi fare to the airport seemed relatively high.

What guests love

Omani guests appreciate the hotel's convenient location and spacious, clean rooms, complemented by the friendly and helpful staff.

• The hotel's prime location is a significant advantage.
• Staff members are welcoming and consistently provide good service.
• Rooms are noted for being spacious and clean.

Areas to improve

Some Omani guests encountered issues with room cleanliness and experienced a lack of clear instructions or prompt responses during service disruptions.

• Concerns were raised regarding room cleanliness, even after requests for service.
• An incident involving a power outage in the jacuzzi room occurred without adequate emergency guidance.
• There were instances where guest requests for facilities did not receive a satisfactory response.

Amenities

• Toilet paper
• Towels
• Bathtub or shower
• Slippers
• Private bathroom
• Toilet
• Free toiletries
• Bathrobe

Where it is

Velika aleja 1, 71000 Sarajevo, Bosnia and Herzegovina