Hollywood Hotel

What Arab guests said

🌍All ArabsSaudisEmiratisKuwaitisOmanis

What guests love

Arab guests appreciate the hotel's prime location, proximity to amenities, and the welcoming attitude of some staff members.

• The hotel's strategic location and accessibility are frequently praised by visitors.
• Many guests noted the kindness and helpfulness of the hotel staff, particularly at reception.
• The available facilities, including dining options and the swimming pool, are seen as a positive aspect.
• Some rooms are noted for their good space and pleasant views.

Areas to improve

Guests report issues with cleanliness, pests, and unpleasant odors, alongside inconsistent service quality and noise disturbances.

• Several guests encountered problems with cleanliness, including insects and unpleasant smells in rooms and bathrooms.
• The breakfast quality and variety were described as average by some visitors.
• Service-related issues were noted, such as late check-in, unhelpful staff, and difficulties with certain amenities.
• Some visitors experienced disruptive noise from both inside and outside the hotel, impacting their stay.

What guests love

Saudi guests appreciate the hotel's convenient location, placing them close to essential amenities and dining options, alongside good on-site facilities.

• The hotel's prime location near shops and eateries is frequently praised.
• Breakfast is noted as a good and satisfying meal by many visitors.
• Guests found the available facilities, including dining and recreational areas, to be adequate.

Areas to improve

Some Saudi visitors encountered issues with service, including late check-in times, room cleanliness concerns, and occasional staff unhelpfulness.

• Several guests noted significant delays during the check-in process.
• Concerns were raised about room cleanliness, with specific mentions of pests.
• Slow elevators and overcrowding due to large groups were also reported.

What guests love

Emirati guests appreciated the hotel's convenient location and easy accessibility, noting that the room sizes offered good comfort during their stay.

• The hotel's location is convenient and easy to access.
• Some visitors found the room sizes to be adequate.
• The kindness of certain reception staff was noted.

Areas to improve

Many Emirati guests encountered significant cleanliness issues, reporting insects and unpleasant odors in rooms and bathrooms, alongside a general lack of attention to detail.

• There were notable cleanliness concerns, including insects and bad smells.
• Room amenities were lacking, with essential supplies missing.
• Breakfast experiences were average, with limited variety and quality.
• Some staff members were slow to respond and unprofessional.
• Issues with air conditioning and furniture were mentioned.

What guests love

Kuwaiti guests appreciate the hotel's prime location and the friendly service provided by the staff, with special mention of pleasant room views.

• The hotel boasts a convenient and central location.
• Staff members are welcoming and offer good service.
• Rooms offer satisfying views.

Areas to improve

Some Kuwaiti visitors encountered issues with room cleanliness and basic amenities, alongside occasional disturbances impacting their stay.

• Concerns were raised regarding towel replacement frequency.
• Certain rooms lacked essential items like kettles or coffee makers.
• Noise disturbances were noted during late hours.

What guests love

Omani guests appreciate the hotel's prime location and proximity to amenities, alongside its good facilities and services.

• The hotel's strategic location is a key highlight for many visitors.
• Food quality and variety at breakfast and in dining options were well-received.
• Staff members are friendly and helpful, particularly at the reception.
• Rooms are clean and well-equipped, with the convenience of free parking.

Areas to improve

Some Omani guests noted the pricing as a bit high relative to services, alongside issues with smoking and room presentation.

• A few guests found the prices to be somewhat elevated.
• The presence of smoke odors in certain areas impacted the experience.
• Advertised room images may differ from the actual rooms.
• Early check-in requests were denied without additional payment.

Amenities

• Toilet paper
• Towels
• Bathtub or shower
• Private bathroom
• Toilet
• Free toiletries
• Hairdryer
• Wardrobe or closet

Where it is

Dr. Pintola 23, 71000 Sarajevo, Bosnia and Herzegovina