Hotel Austria & Bosna

What Arab guests said

🌍All ArabsSaudisEmiratisKuwaitisOmanis

What guests love

Arab guests frequently praise the hotel's convenient location, nestled within beautiful gardens and conveniently close to key attractions and amenities.

• The hotel's strategic position, offering proximity to landmarks and services, is appreciated.
• Staff members are often commended for their welcoming demeanor, kindness, and helpfulness.
• Rooms are described as spacious, clean, and comfortable, often featuring pleasant garden views.
• Guests value the peaceful atmosphere and the natural surroundings of the hotel.

Areas to improve

Some Arab guests encountered issues concerning breakfast quality, alongside remarks about room maintenance and essential services needing improvement.

• Breakfast is often criticized for its lack of variety and quality not meeting expectations.
• Recurring complaints mention problems with room air conditioning and bathroom upkeep.
• Shortcomings in services like luggage assistance and facility maintenance were noted by guests.
• Several visitors felt that the cleanliness of rooms and carpets could be enhanced.

What guests love

Saudi guests appreciate the hotel's prime location amidst beautiful gardens and its proximity to the airport, complemented by the warm welcome and helpfulness of the staff.

• Guests praise the tranquil and attractive setting of the hotel, particularly its garden views.
• Many visitors value the staff's kindness and cooperation, contributing to a pleasant stay.
• Rooms are noted for being spacious and clean, offering nice views that enhance the experience.
• The hotel's convenient proximity to the airport is highlighted by travelers.

Areas to improve

Saudi guests encounter issues with essential hotel services, with many reporting inadequate cleanliness in rooms and bathrooms, and insufficient luggage assistance.

• Complaints frequently mention the standard of cleanliness in rooms and bathrooms, alongside maintenance concerns.
• Guests experience a lack of luggage assistance, requiring them to handle their own bags.
• The variety and quality of breakfast are criticized, with some describing it as limited and unsatisfactory.
• Some visitors note that the service level does not align with the hotel's claimed five-star rating.

What guests love

Emirati guests appreciate the hotel's convenient location, offering a blend of natural surroundings and proximity to amenities, alongside spacious and clean rooms.

• Rooms are spacious, clean, and well-appointed.
• The hotel boasts a prime location near essential services and attractions.
• Staff members are friendly and respectful, providing good service.
• Breakfast is satisfactory with a decent variety.

Areas to improve

Some Emirati visitors noted areas for improvement, particularly concerning breakfast variety and certain facility details.

• The breakfast buffet could offer more variety.
• Some bathroom fixtures, like showerheads, were found to be inconvenient.
• Noise levels from wedding events occasionally caused disturbances.

What guests love

Kuwaiti guests appreciate Hotel Austria & Bosna for its prime strategic location, placing them close to key attractions and services, complemented by the friendly and helpful reception staff who ensure a pleasant stay.

• The hotel's central location serves as an ideal base for exploring the area.
• Visitors commend the staff's welcoming demeanor and helpfulness.
• The surrounding gardens are a lovely feature, well-suited for families.
• Guests enjoy varied and tasty breakfast options during their visit.

Areas to improve

Some Kuwaiti guests encountered issues with room service and cleanliness, alongside comments on breakfast quality and certain facilities, with complaints also arising about high prices relative to the services provided.

• Inconsistent room cleanliness and a lack of basic amenities like towels and irons were noted.
• Some visitors reported cold water in bathrooms or poorly functioning air conditioning.
• Feedback indicated that breakfast quality was sometimes subpar, with food served cold.
• A few guests felt the pricing was high considering the services and facilities offered.

What guests love

Omani guests appreciate the hotel's prime location, which offers a reassuring and comfortable atmosphere for families, complemented by a pleasant garden area.

• The hotel's general location is highlighted as a key strength.
• The garden provides a relaxing environment for guests.
• The manager's interaction at reception was noted as elegant.

Areas to improve

Some Omani guests noted that the facilities and bathrooms did not meet expectations for a hotel of this rating, with comments on the building's age and cleanliness.

• The facilities and bathrooms were not up to the required standard.
• The hotel appears old and needs better maintenance and cleanliness.
• Breakfast quality was considered poor compared to other hotels.

Amenities

• Toilet paper
• Towels
• Towels/Sheets (extra fee)
• Bathtub or shower
• Slippers
• Private bathroom
• Toilet
• Free toiletries

Where it is

Hrasnicka cesta 14, 71000 Sarajevo, Bosnia and Herzegovina