Hotel Crystal

What Arab guests said

🌍All ArabsSaudisEmiratisKuwaitisOmanis

What guests love

Arab guests frequently praise the hotel's convenient location amidst green spaces and gardens, coupled with a appreciation for the staff's friendly and helpful demeanor.

• The attractive setting within nature offers pleasant views and a peaceful atmosphere.
• Staff members are noted for being friendly and cooperative, providing a welcoming service.
• Breakfast is described as varied and tasty, receiving positive remarks.
• Proximity to amenities and dining options enhances the overall convenience.

Areas to improve

The hotel faces criticism regarding outdated furniture and the need for facility upgrades, alongside recurring issues with air conditioning and cleanliness.

• Furniture is noted as old and in need of refurbishment, with comments on room condition.
• Air conditioning is reported as weak or non-functional in some rooms, impacting comfort.
• Complaints arise concerning general cleanliness, including the presence of insects and unpleasant odors.
• Essential amenities like bidets in bathrooms are frequently absent.

What guests love

Saudi guests frequently praise the hotel's prime location amidst beautiful gardens and its pleasant natural surroundings, alongside the friendly and helpful staff.

• The tranquil garden setting offers a relaxing atmosphere.
• Staff members are noted for their welcoming attitude and attentive service.
• Convenient proximity to amenities and dining options is appreciated.
• Some rooms are described as clean and adequately spacious.

Areas to improve

Guests point out concerns regarding outdated furniture and facilities, alongside issues with cleanliness, maintenance, accessibility, and breakfast services.

• Furniture and facilities are described as old and in need of modernization.
• Some areas received comments about insufficient cleanliness.
• Air conditioning issues or lack of bidets in bathrooms were mentioned.
• Access to the hotel and parking can be inconveniently located.
• Breakfast served at a nearby hotel did not meet some visitors' expectations.

What guests love

Emirati guests appreciate the hotel's prime location, situated centrally near various restaurants and cafes, alongside the pleasant demeanor of the staff.

• The hotel's central position offers convenient access to amenities.
• Guests noted the staff's kindness and welcoming attitude.
• Views from the hotel are described as lovely.
• The food served at the hotel received positive mentions.

Areas to improve

Emirati guests encountered issues with the hotel's maintenance and cleanliness, including air conditioning problems and a pervasive smell of smoke.

• The air conditioning in rooms is not functioning well and needs upgrading.
• Smoking is noticeable in various areas throughout the hotel.
• General and room cleanliness requires noticeable improvement.
• Some facilities appear dated and do not meet guest expectations.

What guests love

Kuwaiti guests appreciated the hotel's tranquil and distinctive location, noting its proximity to services and natural areas.

• The prime location near essential services.
• The peacefulness and natural beauty of the surroundings.
• The hotel's setting within a nature reserve.

Areas to improve

Some Kuwaiti visitors encountered challenges regarding the hotel's cleanliness, mentioning insects and worn furnishings, alongside issues with bathroom facilities.

• Observations of insects present in rooms.
• Furnishings appeared worn and in need of updating.
• Lack of bidets in the bathrooms.
• The level of services provided was noted as weak.

What guests love

Omani guests appreciate the hotel's tranquil location amidst green spaces, the friendly and respectful staff, and the delicious, varied breakfast offerings.

• The location is beautiful and quiet, surrounded by green areas and close to the city center.
• Reception staff are welcoming and respectful, providing attentive service.
• Breakfast is varied and tasty, catering to different preferences.
• The place is comfortable and offers a peaceful atmosphere.

Areas to improve

Some Omani guests encountered room maintenance issues, including air conditioning malfunctions and lack of drinking water, alongside comments on corridor odors and weak cooling.

• Air conditioning malfunctions and a lack of drinking water in some rooms were reported.
• A smoking odor in the corridors affected the experience for some visitors.
• Weak cooling performance and noise from ventilation systems were noted.
• Certain facilities require updates and maintenance to enhance the stay.

Amenities

• Toilet paper
• Towels
• Slippers
• Private bathroom
• Toilet
• Free toiletries
• Bathrobe
• Hairdryer

Where it is

Banjska bb, 71000 Sarajevo, Bosnia and Herzegovina