Hotel Emerald
Hotel in Mostar, Bosnia & Herzegovina
What Arab guests said
What guests love
Arab guests commend the hotel's newness and high standard of cleanliness, noting comfortable and well-equipped rooms.
- Rooms are consistently described as clean and tidy, contributing to a pleasant stay.
- Staff, particularly at reception, are frequently praised for their friendly and helpful demeanor.
- Convenient on-site parking is a notable advantage for visitors.
- The location offers good access to nearby services and shops.
Areas to improve
Some guests encountered issues regarding room size and bathroom facilities, alongside concerns about service consistency and location.
- Rooms are occasionally noted as small, with some guests mentioning poor sound insulation.
- Minor issues with bathroom odors or inconsistent daily room service were reported.
- The hotel's location is considered distant from the city center and main attractions.
- A few visitors felt the pricing was high relative to the location or services offered.
What guests love
Saudi guests appreciate the hotel's convenient location near amenities and its clean rooms, noting the availability of halal food options.
- The location is strategic, offering easy access to services and facilities.
- Rooms are maintained clean and equipped with good air conditioning.
- The restaurant provides suitable halal dining choices.
- Some staff members are noted for their friendly and helpful service.
Areas to improve
Saudi visitors encountered issues with small room sizes and poor sound insulation, alongside service lapses and bathroom maintenance concerns.
- Some bathrooms lack bidets or have issues during showers.
- Rooms are small and lack adequate soundproofing.
- Room service can be weak, with no daily cleaning and slow response to issues.
- Concerns were raised about high prices and the absence of amenities like water kettles.
What guests love
Emirati guests appreciate the hotel's cleanliness and modern facilities, noting the friendly demeanor of some staff and the convenience of free parking.
- The hotel is noted for being very clean and tidy.
- Some staff members are friendly and provide good service.
- The availability of free on-site parking is a welcomed feature.
- It's a new hotel conveniently located near a station.
Areas to improve
Some Emirati visitors found the hotel's location next to a gas station to be unusual, and experienced issues with staff conduct and pricing relative to the location.
- The location adjacent to a gas station creates an odd atmosphere.
- Some staff, including management, need training in customer service.
- Rooms are small with poor views, and the hotel is far from the city center.
- The price is considered high for the location and offerings.
What is ArabScore?
How travelers like you really rated this stay — scored only from Arab guests’ reviews, and weighted to stay trustworthy, not just a plain average.
Amenities
- Toilet paper
- Towels
- Slippers
- Private bathroom
- Toilet
- Free toiletries
- Hairdryer
- Shower
Show all amenities (60)
- Linens
- Wardrobe or closet
- Alarm clock
- View
- Cleaning products
- Electric kettle
- Socket near the bed
- Clothes rack
- Desk
- Flat-screen TV
- Cable channels
- Satellite channels
- Radio
- Telephone
- TV
- Special diet meals (on request)
- Snack bar
- Minibar
- Restaurant
- Invoice provided
- Concierge
- 24-hour front desk
- Baby safety gates
- Child safety socket covers
- Board games/puzzles
- Daily housekeeping
- Fax/Photocopying
- Fire extinguishers
- CCTV outside property
- CCTV in common areas
- Smoke alarms
- Security alarm
- Key card access
- 24-hour security
- Safe
- Shuttle service
- Convenience store on site
- Designated smoking area
- Air conditioning
- Smoke-free property
- Mosquito net
- Wake-up service
- Hardwood or parquet floors
- Heating
- Soundproof
- Car rental
- Carpeted
- Soundproof rooms
- Elevator
- Family rooms
- Non-smoking rooms
- Wake-up service/Alarm clock
Where it is
Bišće Polje BB, Mostar, 88000 Mostar, Bosnia and Herzegovina