Hotel Europe

What Arab guests said

🌍All ArabsSaudisEmiratisKuwaitisOmanis

What guests love

Arab guests appreciate the hotel's central and convenient location, along with the friendly and welcoming staff.

• Guests praise the hotel's convenient location, noting its proximity to attractions.
• Rooms are described as spacious, clean, and comfortable, with appreciation for upgrades.
• The staff's kindness and helpfulness are frequently highlighted.

Areas to improve

Some Arab guests encountered issues related to the hotel's aging facilities and maintenance, alongside service-related concerns.

• Guests note that the hotel and its furnishings appear dated and require renovation.
• Concerns were raised about rooms not being cleaned daily or issues with air conditioning.
• Some experienced unexpected closures of amenities like the swimming pool.

What guests love

Saudi guests frequently highlight the hotel's prime location in the heart of the Old Town, offering easy access to shops and attractions, alongside praise for the friendly and accommodating staff.

• The central location in the old town provides convenient access to everything.
• Staff members are noted for being friendly and accommodating.
• Rooms are described as spacious, clean, and comfortable.
• Some visitors received upgrades to generous suites.

Areas to improve

A few Saudi guests encountered issues with room maintenance and service, including air conditioning problems, an old elevator, and a lack of service at the spa.

• Some rooms experienced humidity and unchangeable temperature settings.
• The presence of a single, older elevator was noted.
• The spa area lacked staff to provide service.
• Music noise from lower floors disturbed sleep for some.

What guests love

Emirati guests appreciate the hotel's good central location, offering easy access to the city center, along with spacious and comfortable rooms.

• Rooms are spacious and feature comfortable beds.
• Reception staff are friendly and helpful.
• The hotel's central location is a key advantage.
• Breakfast quality was generally good.

Areas to improve

Some Emirati guests experienced disappointment due to the pool being closed for maintenance without prior notice, alongside comments regarding the quality of coffee and juices at breakfast.

• The pool's closure for maintenance without advance notice was disappointing.
• Coffee and fresh juice quality at breakfast did not meet expectations.
• Some breakfast staff were unfriendly, with communication challenges in English.
• No complimentary sauna or hammam facilities were available for guests.

What guests love

Kuwaiti visitors appreciate the hotel's convenient location, praising the staff's friendly and welcoming service.

• The location is highlighted as a significant advantage.
• Guests found the hotel staff to be pleasant and helpful.
• The overall atmosphere of the hotel was well-received.

Areas to improve

Some Kuwaiti visitors noted concerns regarding the hotel's dated condition, alongside issues with maintenance and cleanliness.

• The hotel and its furnishings were described as being old.
• Room cleaning was not consistently performed daily.
• Air conditioning performance was insufficient for some guests.

What guests love

Omani guests appreciate the hotel's prime location, finding it a convenient choice for their stay.

• The hotel's overall location is highlighted as a significant advantage.
• Visitors enjoy the convenient positioning of the hotel.

Areas to improve

Some Omani visitors noted that the hotel requires updates, with specific comments regarding air conditioning performance.

• Certain areas of the hotel are in need of renovation.
• A few guests experienced issues with the air conditioning not cooling effectively.
• The location was mentioned as needing improvement by some.

Amenities

• Toilet paper
• Towels
• Bathtub or shower
• Slippers
• Private bathroom
• Toilet
• Free toiletries
• Hairdryer

Where it is

Vladislava Skarica 5, 71000 Sarajevo, Bosnia and Herzegovina